8x8 experienced a major incident on July 20, 2026 affecting Americas and Contact Center and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
AmericasContact CenterNA18NA38NA30NA39NA27Contact Center US2NA7NA8
Update timeline
- investigating Jul 20, 2026, 01:33 PM UTC
8x8 is currently investigating issues with the VCC platform in the US region. We are working on resolving the issue and updates will be provided as they become available.
- resolved Jul 20, 2026, 01:49 PM UTC
8x8 has resolved the issue impacting the VCC platform in the US region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.