8x8 is currently experiencing a major incident affecting EMEA and Contact Center UK3 and 1 more component, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 11:27 PM UTC
8x8 detected a performance issue on the EU7 platform. An emergency maintenance activity on the platform is currently underway to restore full functionality. We'll provide updates as the maintenance completes and service returns to normal performance.
- investigating Jun 08, 2026, 11:45 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- investigating Jun 08, 2026, 11:51 PM UTC
8x8 is current working to restore access to the EU7 platform. If possible we recommend invoking business continuity plans via channel rerouting. If you need assistance with rerouting traffic please contact 8x8 support and we can assist. 8x8 Channel Rerouting
- investigating Jun 09, 2026, 12:22 AM UTC
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. As a reminder please invoke your business continuity plan if possible or contact 8x8 for assistance. 8x8 Channel Rerouting
- investigating Jun 09, 2026, 12:52 AM UTC
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue. 8x8 Channel Rerouting