8x8 Outage History

8x8 Is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could be experiencing intermittent CM login failures, which could also be affecting intermittent inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating an issue in the AU region where numbers that have been recently updated are experiencing calling issues . We are working on resolving the issue and updates will be provided as they become available.

Currently 8x8 is investigating reports of not being able to playback voice media in the Quality Management interface. Calls are being recorded successfully and this is only impacting the playback availability. Media playback is available where possible in the 8x8 Admin Console. We'll provide updates as they become available as we work towards normal media availability.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has identified and resolved the issue causing delays in Quality Management media playback. Voice media processing has been restarted, and playback options are gradually becoming available for impacted media. We will provide updates until playback performance returns to normal standards. In the meantime, media playback remains available via alternative interfaces, such as 8x8 Analytics, the Admin Console, and Supervisor Workspace where configured.

8x8 has seen continued progress with unprocessed playback media, which is gradually becoming available. We estimate that all media will return to real-time availability in 2 to 3 hours. We will continue providing hourly updates until normal performance standards are fully restored.

8x8 has seen continued progress with unprocessed playback media, which is gradually becoming available. We estimate that all media will return to real-time availability in 1 to 2 hours. We will continue providing hourly updates until normal performance standards are fully restored.

Media processing continues, and we expect all media to be available within the next hour. We will post a final update once performance returns to normal standards.

8x8 Is currently investigating a network performance issue affecting US1 contact center customers. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified an issue causing slowness on help.8x8.com. Please note that this appears to be only impacting the initial loading of the search box. Once the search box loads, searches work fine. We are currently investigating and will provide updates as they become available.

8x8 is currently investigating telephony issues mostly isolated to the Canada Region where calls are not completing to their destinations. We are currently engaged and are working to understand and resolve the issue. Updates will be provided as they become available.

8x8 has isolated symptoms to SK1 site contact center users in the Canada Region. We are currently working to restore normal telephony to this customer segment and will continue to provide updates as they become available.

8x8 is currently experiencing telephony issues affecting Contact Center customers in the US Region. We are currently investigating and will provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 is currently investigating issues with Supervisors Workspace intermittently not loading or allowing logins in the US1 contact center region. Agent Workspace agents currently remains unaffected. We're working to restore normal performance and will provide updates as they become available.

8x8 Is currently investigating an issue with Configuration Manager on the EU6 platform where changes are not being saved in setting such as queue assignments, agent or user records, contacts and phone configurations. We are working on resolving the issue and updates will be provided as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Our engineers continue their efforts into resolving this issue impacting Configuration Manager with a matter of urgency. We will continue to provide updates as they become available.

8x8 Is currently investigating a login issue with Contact Center Agent Workspace and SSO logion across the US and EMEA regions. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue causing slowness and login issues with Contact Center Agent Workspace and SSO logins. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

8x8 Is currently investigating reports with 8x8 Agent Workspace queues showing incorrect data. We are working on resolving the issue and updates will be provided as they become available.

8x8 continues investigating reports of Agent Workspace and Supervisor Workspace queues and monitoring panels showing incorrect data. We continue our efforts into this issue and updates will be provided as they become available.

8x8 will be performing a platform switch in order to mitigate the issue impacting Agent Workspace and Supervisor Workspace. The platform switch will be performed outside of business hours in order to avoid any disruption to ongoing operations. We apologise the inconvenience and further updates will be provided as they become available.

8x8 is currently investigating reports of one way audio or no way audio on telephony calls. We are actively engaged and are evaluating impact and root causes. We'll provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 will undergo an update to its knowledge base on August 5th 5:40 PDT, where customers will benefit from a new, updated user interface, including faster and smarter search capabilities. There is no planned impact to availability; however, direct URLs to articles will be changing. If you have bookmarked or relied on static URLs you may not be able to find the article you are looking for. After August 5th, please ensure that any static links are updated to their new versions on the new site. The content is still available on their new links. We apologize for not being able to keep these older links in place, but we believe this update will provide a better user experience. If you would like to update these bookmarks to their new static locations ahead of this upgrade, you can find them and update them at the following link: https://help.8x8.com/ .

8x8 is investigating reports where recent recorded voice calls are not displaying the playback option to listen in the 8x8 Analytics interface and other potential interfaces. These calls are properly being recorded, however playback is impacted. We are currently working to restore the availability and will provide updates as they become available.

8x8 continues to investigate the issue and is working to restore access to recordings in all interfaces. If possible administrators can attempt to playback recordings in the alternative admin console interface where recordings are available for playback. Playback recordings in Admin Console

We are currently investigating an incident on the Agent Workspace Salesforce Integration. The Operations team is actively investigating the issue to determine the scope of impact and identify the underlying cause. Further updates will be provided as additional information becomes available. All other production systems are running normally.

8x8 has identified ongoing issues affecting users' ability to connect via 8x8 Work. We are currently investigating and will provide updates as soon as they are available.

8x8 Is currently investigating reports where the My8x8 app is missing from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating reports in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We are working on resolving the issue and updates will be provided as they become available.

Our engineers continue investigating an issue in the UK region where the Block Caller ID option is not withholding the number, presenting the user's DID although the block is enabled. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. As a mitigation step, one specific UK outbound carrier has been removed from the rotation for UK mobile prefixes, routing calls through alternate carriers and now these calls are having the Block Caller ID option working correctly. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 engineers continue to work towards resolution of the issue impacting the Block Caller ID option. We will continue to provide updates as they become available and we apologize for the inconvenience.

We continue our efforts to resolve the issue where users are experiencing the "Block Caller ID" functionality failing to suppress their phone numbers on outbound calls. Calls themselves continue to complete successfully and no other functionality is impacted. Investigations show that the Privacy ID property is missing on affected calls, causing the caller's number to be presented despite the block setting being enabled. This is being corrected by applying database-level changes with an ETA of 1-2 hours. As a continued mitigation the affected UK outbound carrier remains removed from rotation for UK mobile prefixes, with traffic routed through alternate carriers. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.

8x8 has received reports from 8x8 Users utilizing MS Teams voice integrations having performance issues. 8x8 Systems are operating normally and Microsoft has acknowledged performance issues that they are investigating directly. Please reference the update from Microsoft directly at the links below. If you are having issues with microsoft endpoints if possible you can switch to utilizing 8x8 Work Web for 8x8 Agent Workspace endpoints as an alternative. https://status.cloud.microsoft/ https://x.com/MSFT365Status/status/2080313098351575176?s=20 8x8 endpoint alternatives. Work Web instructions 8x8 Agent Workspace instructions

8x8 has detected performance issues with some US2 Contact Center clusters. Symptoms include agents being unable to login to the platform and other performance issues. We are currently investigating and will provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency for the impacted platforms. We will continue to provide updates as they become available.

8x8 operations has seen symptoms with logins on the affected platforms return. We are continuing to investigate and are working to better mitigate these symptoms. Updates will continue to be posted as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 is currently investigating issues with the VCC platform in the US region. We are working on resolving the issue and updates will be provided as they become available.

8x8 is currently investigating intermittent connectivity issues at the ON1 platform (including BC1, BC2, BC3) that may be impacting services for Contact Center customers on these platforms. We are currently working to investigate this and will provide updates as they become available.