8x8 Outage History

8x8 is up right now

There were 3 8x8 outages since April 27, 2026 totaling 3h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.8x8.com

Major May 1, 2026

Cannot update workplace number in Agent Workspace

Detected by Pingoru
May 01, 2026, 01:45 PM UTC
Resolved
May 01, 2026, 02:23 PM UTC
Duration
38m
Affected: AmericasContact Center US1Contact Center US2Contact Center ON1Contact Center SK1Contact Center Login Authentication Services and Administration PortalNA1CA1NA2NA7BC1CA2NA3NA8BC2NA4NA9BC3NA5NA10NA6NA17NA11NA18NA12NA19NA13NA20NA14NA27NA15NA28SB1NA29NA37NA38NA30NA39Contact Center
Timeline · 3 updates
  1. investigating May 01, 2026, 01:45 PM UTC

    We have received reports from customers reporting that they are unable to save workplace number in Agent Workspace. Our engineering teams are investigating this as a priority. Please stand by for further updates.

  2. identified May 01, 2026, 01:58 PM UTC

    8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve

  3. resolved May 01, 2026, 02:23 PM UTC

    8x8 has successfully mitigated the issue causing the symptoms with the Agent Workspace. The issue is now resolved, and Agent Workspace is able to save phone numbers successfully. We are investigating the root cause, and we apologize for the inconvenience.

Read the full incident report →

Notice May 1, 2026

Unable to save changes in VCC Configuration Manager

Detected by Pingoru
May 01, 2026, 10:11 AM UTC
Resolved
May 01, 2026, 11:26 AM UTC
Duration
1h 15m
Affected: Contact CenterEMEAContact Center UK3EU4EU14EU13EU12EU11EU10EU5EU6EU7EU8EU9Contact Center LH1Contact Center UK3EU4EU21EU14EU13EU12EU11EU10EU5EU6EU7EU8EU9EMEAContact CenterContact Center LH1Contact Center UK3EU4EU21EU14EU13EU12EU11EU10EU5EU6EU7EU8EU9
Timeline · 3 updates
  1. investigating May 01, 2026, 10:11 AM UTC

    Dear Customer, We have received reports from customers reporting that they are unable to save changes in VCC Configuration Manager. Our engineering teams are investigating this as a priority. Please stand by for further updates. Regards 8x8 Support

  2. investigating May 01, 2026, 10:44 AM UTC

    Dear Customer, Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. Regards 8x8 Support

  3. resolved May 01, 2026, 11:26 AM UTC

    8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Read the full incident report →

Major April 27, 2026

Supervisor Workspace loading issues

Detected by Pingoru
Apr 27, 2026, 08:10 PM UTC
Resolved
Apr 27, 2026, 09:21 PM UTC
Duration
1h 11m
Affected: Contact Center US1NA1NA2NA3NA4NA5NA6NA11NA12NA13NA14NA15SB1Contact Center US2NA7NA8NA9NA10NA17NA18NA19NA20NA27NA28NA29NA30NA39NA37NA38Contact CenterAmericasContact CenterContact Center US1Contact Center US2NA1NA2NA7NA3NA8NA4NA9NA5NA10NA6NA17NA11NA18NA12NA19NA13NA20NA14NA27NA15NA28SB1NA29NA37NA38NA30NA39
Timeline · 4 updates
  1. investigating Apr 27, 2026, 08:10 PM UTC

    8x8 is investigating reports of performance issues with the Supervisor Workspace in the US region. Some supervisors are unable to load the page. We are currently investigating and will provide updates as they become available. Agent Workspace is operational at this time.

  2. investigating Apr 27, 2026, 08:20 PM UTC

    Our engineers are currently working to resolve the issue as a matter of urgency. Agent Workspace and agent transactions are functional and not impacted. The impact and investigation is limited to the Supervisor Workspace at this time. We will continue to provide updates as they become available.

  3. investigating Apr 27, 2026, 08:34 PM UTC

    8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

  4. resolved Apr 27, 2026, 09:21 PM UTC

    8x8 has successfully mitigated the issue causing the symptoms with the Supervisor Workspace. The issue should now be resolved and Supervisor Workspace pages should now all load successfully. We are investigating the root cause and we apologize for the inconvenience.

Read the full incident report →

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