8x8 Outage History

8x8 Is currently investigating an issue impacting Contact Center Analytics realtime dashboards, wallboards and historical reports showing out of date data. We are working on resolving the issue and updates will be provided as they become available.

We have identified the issue impacting Contact Center Analytics dashboards, wallboards and historical reports. Symptoms cover dashboard data being out of sync, displaying inaccurate information and possible slowness when interacting with the Contact Center interface. 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Our engineers are currently working to resolve the issue as a matter of urgency. We have identified that the scope extends beyond reporting, with call recording retrieval also affected, recordings not appearing as expected. Investigation shows that the recording functionality is working as normal but there might be an issue when trying to view said recordings. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has identified an issue with our documentation pages at docs.8x8.com. We are investigating this issue and will provide updates as they become available.

8x8 Is currently investigating an incident affecting Contact Center in the UK3 and EU7 cluster, impacting email queue functionality and call routing. We are working on resolving the issue and updates will be provided as they become available.

The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.

8x8 detected a performance issue on the EU7 platform. An emergency maintenance activity on the platform is currently underway to restore full functionality. We'll provide updates as the maintenance completes and service returns to normal performance.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 is current working to restore access to the EU7 platform. If possible we recommend invoking business continuity plans via channel rerouting. If you need assistance with rerouting traffic please contact 8x8 support and we can assist. 8x8 Channel Rerouting

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. As a reminder please invoke your business continuity plan if possible or contact 8x8 for assistance. 8x8 Channel Rerouting

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue. 8x8 Channel Rerouting

Our engineers are currently working to resolve the issue as a matter of urgency. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We again apologize for the inconvenience. 8x8 Channel Rerouting

8x8 Is currently investigating reports of various issues/errors for integrations with 8x8. We are working on resolving the issue and updates will be provided as they become available.

We continue to investigate the issue impacting integrations with 8x8, examples being Screen Pop functionality, Salesforce integration connectivity and buttons appearing as inactive. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 is currently investigating performance issues with Quality Management live screen monitoring. Live audio monitoring is still operational and recordings of the media is not impacted. The performance issue is only impacting the live monitoring aspect. We will provide updates as the become available.

8x8 is currently investigating issues causing downloads not to complete when downloading from the Admin Console Recordings section. When attempting to download the object will get stuck when generating the zip file. There is no data loss and this does not impact the ability to make and receive calls. We are working to restore this functionality and will provide updates as they become available.

8x8 is currently investigating an issue where inbound calls in Contact Center are failing after about 30 seconds. We will provide updates as soon as they become available.

8x8 is continuing to investigate this issue. We will provide regular updates as they become available. We apologize for any inconvenience caused.

8x8 Is currently investigating reports where queue assignment is not working, leading to errors. We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating an incident affecting the Knowledge Base Support Portal globally. Users attempting to access https://support-portal.8x8.com/ are receiving a "This site can't be reached" error, rendering the portal inaccessible. . We are working on resolving the issue and updates will be provided as they become available.

8x8 continues the investigation on the incident affecting the Knowledge Base Support Portal. Users attempting to access https://support-portal.8x8.com/ are receiving a "This site can't be reached" error or when trying to access the portal it is loading indefinitely, rendering the portal inaccessible. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are currently engaged with our Knowledge Platform vendor as part of the investigation in order to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are continuing the investigations with our Knowledge Platform vendor, who has identified the root cause to be related to a heavyweight job executed against one of their database servers. The portal is now accessible however the page is loading without its core elements to interact with. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has received reports that text-to-speech played from the Contact Centre includes unexpected text, most commonly "%20". The current workaround is to resave any affected scripts. We are currently investigating and will provide updates as they become available.

8x8 continues to investigate this issue. As mentioned, re-saving the affected IVR scripts will resolve the issue for that script. We will provide regular updates on the progress of our investigation. We apologize for any inconvenience caused.

8x8 Is currently investigating reports of calls not being presented to agents and issues utlising the Configuration Manager portal. We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating issues with the LH1 platform, initial reports indicating email pulling issues and agent-to-agent transfer issues. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified indicators of performance issues for NA2 Contact Center Agent Workspace users. We are currently diagnosing and working to mitigate any symptoms experienced. We'll provide updates as they become available.

8x8 has narrowed down symptoms to Agent Workspace pages not loading past transaction history and directory items. In addition agent to agent transfers may be impacted. Normal transactions being offered from queues are still operational. We'll continue to work to mitigate and provide updates as they become available.

8x8 Is currently investigating an issue on the EU31 platform where Configuration Manager, Agent Workspace, and Supervisor Workspace are inaccessible from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.

8x8 Is currently investigating an issue with 8x8 VCC where calls are being connected to queues outside of configured business hours. We are working on resolving the issue and updates will be provided as they become available.

The investigation continues on the issue causing 8x8 VCC calls to connect to queues outside of their configured business hours. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We have received reports from customers reporting that they are unable to save workplace number in Agent Workspace. Our engineering teams are investigating this as a priority. Please stand by for further updates.

Dear Customer, We have received reports from customers reporting that they are unable to save changes in VCC Configuration Manager. Our engineering teams are investigating this as a priority. Please stand by for further updates. Regards 8x8 Support

Dear Customer, Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. Regards 8x8 Support

8x8 is investigating reports of performance issues with the Supervisor Workspace in the US region. Some supervisors are unable to load the page. We are currently investigating and will provide updates as they become available. Agent Workspace is operational at this time.

Our engineers are currently working to resolve the issue as a matter of urgency. Agent Workspace and agent transactions are functional and not impacted. The impact and investigation is limited to the Supervisor Workspace at this time. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.