8x8 experienced a major incident on July 15, 2026 affecting Americas and Analytics and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
AmericasAnalyticsAmericasAnalytics
Update timeline
- investigating Jul 15, 2026, 07:51 PM UTC
8x8 is investigating reports of delays or inaccurate data with 8x8 Analytics real time dashboards. We are currently investigating and will provide updates as they become available.
- monitoring Jul 15, 2026, 08:01 PM UTC
8x8 has seen performance return to normal for 8x8 Analytics real time dashboards. All real time data should now be accurate. We'll continue to monitor and post a final update once fully confirmed.
- resolved Jul 15, 2026, 09:10 PM UTC
8x8 has confirmed resolution and all analytics real time statistics remain as normal. We're performing a root cause investigation and we apologize for the inconvenience.