8x8 experienced a major incident on July 23, 2026 affecting EMEA and Work Calling and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 07:29 PM UTC
8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.
- monitoring Jul 23, 2026, 07:48 PM UTC
8x8 has seen recovery of these endpoints and they should all be connecting normally now. If you are still having issues, please contact 8x8 customer support to continue to troubleshoot. We will continue to monitor for stability and will post a final update once fully confirmed.
- resolved Jul 23, 2026, 08:09 PM UTC
8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.