- Detected by Pingoru
- Oct 19, 2026, 08:45 PM UTC
- Resolved
- Oct 19, 2026, 10:21 PM UTC
- Duration
- 1h 35m
Affected: Quest Transaction APIHosted Pay Page/Paylink
Timeline · 2 updates
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investigating Oct 19, 2026, 08:45 PM UTC
We are experiencing intermittent connectivity issues on the Quest gateway due to an issue with an upstream provider. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts. Please retry any failed transactions as needed.
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resolved Oct 19, 2026, 10:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2026, 12:08 AM UTC
- Resolved
- Aug 26, 2026, 02:40 PM UTC
- Duration
- 3d 14h
Affected: Legacy Compass PortalLegacy Compass Reporting
Timeline · 2 updates
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monitoring Aug 23, 2026, 12:08 AM UTC
We have become aware of intermittent connectivity issues with Compass starting at 5:36pm EDT and resolving at 7:20pm EDT. While services are restored, teams are continuing to monitor and research to identify root cause. We will provide further updates as they become available.
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resolved Aug 26, 2026, 02:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 07:17 PM UTC
- Resolved
- Jun 10, 2026, 01:28 PM UTC
- Duration
- 18h 11m
Affected: Quest Testing Environment
Timeline · 2 updates
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investigating Jun 09, 2026, 07:17 PM UTC
An upstream provider is experiencing an unplanned outage resulting in transactions in the Quest Testing Environment to fail with a "Card Issuer Timeout" response. Teams are actively investigating the issue.
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resolved Jun 10, 2026, 01:28 PM UTC
The upstream provider has identified and resolved the issue and transactions in the test environment are succeeding again.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 03:20 PM UTC
- Resolved
- Jun 01, 2026, 09:49 PM UTC
- Duration
- 6h 28m
Affected: Quest Transaction APIHosted Pay Page/Paylink
Timeline · 3 updates
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investigating Jun 01, 2026, 03:20 PM UTC
We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
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monitoring Jun 01, 2026, 04:26 PM UTC
Systems have returned to normal and we are continuing to monitor for issues.
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resolved Jun 01, 2026, 09:49 PM UTC
This issue has not reoccurred and is considered resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 04:01 PM UTC
- Resolved
- Apr 20, 2026, 07:55 PM UTC
- Duration
- 3h 53m
Affected: Quest Testing Environment
Timeline · 2 updates
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identified Apr 20, 2026, 04:01 PM UTC
We are currently experiencing issues with the Quest Test Environment. The production system remains fully operational. Our teams have been notified and are actively working to resolve the issue.
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resolved Apr 20, 2026, 07:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 04:26 PM UTC
- Resolved
- Mar 04, 2026, 05:00 PM UTC
- Duration
- 1d
Affected: Express Merchant Funding (Next Day Funding)Standard Merchant Funding
Timeline · 3 updates
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identified Mar 03, 2026, 04:26 PM UTC
Due to an issue affecting the Federal Reserve’s ability to process end-of-day ACH distribution files, financial institutions are currently experiencing delays with the distribution of funds for some files transmitted on March 2nd and 3rd. We expect customers to experience a delay in receiving acknowledgements for files transmitted for the March 3rd business day. File distribution and settlement for the first same-day ACH window will also be delayed. Please refer to below link for latest updates - https://www.frbservices.org/app/status/serviceStatus.do
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monitoring Mar 03, 2026, 07:14 PM UTC
Please note Federal Reserve has resolved the incident and first Same Day ACH window, as well as first ACH window for future dated items, are delayed. Services should restore as per Federal Reserve norms.
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resolved Mar 04, 2026, 05:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 30, 2026, 03:31 AM UTC
- Resolved
- Feb 02, 2026, 03:56 PM UTC
- Duration
- 3d 12h
Affected: Partner Portal
Timeline · 4 updates
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investigating Jan 30, 2026, 03:31 AM UTC
There is a current Microsoft issue with Power BI subscriptions impacting reports to our customers. These PowerBI Reports are used in the US payments market sent to Partners primarily. Below is a global Microsoft outage documented here. https://support.fabric.microsoft.com/support/ We are monitoring the support channel for updates, but there is no resolution ETA. Once the service has been restored, subscriptions will automatically resend on their regular schedule or can be resent as required. We also have raised an internal incident for track this issue. Will provide next update after 6 hours.
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monitoring Jan 30, 2026, 09:27 AM UTC
Status of Power BI subscriptions impacting reports to our customers remains same as it is dependent on Microsoft Power BI incident which can be also followed on https://support.fabric.microsoft.com/support/ Thanks for your understanding and cooperation.
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monitoring Jan 31, 2026, 01:55 PM UTC
We intent to keep this incident open till Microsoft resolve their incident completely which can be tracked at below link. https://support.fabric.microsoft.com/support/ Please reach out to Xplor Customer Support teams if you are facing any issue with Power BI reports. Thanks
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resolved Feb 02, 2026, 03:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 16, 2026, 07:36 PM UTC
- Resolved
- Jan 16, 2026, 08:31 PM UTC
- Duration
- 54m
Affected: Partner Portal
Timeline · 3 updates
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investigating Jan 16, 2026, 07:36 PM UTC
We are currently experiencing reporting issues affecting Partner Portal. Our teams have been alerted and are actively investigating the problem. We will provide updates as soon as more information is available
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identified Jan 16, 2026, 08:28 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jan 16, 2026, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 07:10 PM UTC
- Resolved
- Oct 09, 2025, 08:52 PM UTC
- Duration
- 1h 41m
Affected: Partner PortalMerchant Portal
Timeline · 3 updates
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investigating Oct 09, 2025, 07:10 PM UTC
We are currently experiencing issues affecting both the Merchant Portal and Partner Portal. Our teams have been alerted and are actively investigating the problem. We will provide updates as soon as more information is available.
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monitoring Oct 09, 2025, 07:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 09, 2025, 08:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 03:37 PM UTC
- Resolved
- Aug 13, 2025, 05:08 PM UTC
- Duration
- 1h 30m
Affected: Partner Portal
Timeline · 2 updates
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identified Aug 13, 2025, 03:37 PM UTC
Teams have identified a latency issue with Merchant and Partner Portal. There is no impact to merchant funding, this is only impacting reporting.
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resolved Aug 13, 2025, 05:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 03:00 PM UTC
- Resolved
- Jun 25, 2025, 03:00 PM UTC
- Duration
- –
Timeline · 1 update
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resolved Jun 25, 2025, 06:11 PM UTC
Users of the Reporting API may have seen intermittent issues between 10AM and 1PM CST. Issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 06:18 PM UTC
- Resolved
- Apr 30, 2025, 02:04 PM UTC
- Duration
- 1d 19h
Affected: Partner Portal
Timeline · 5 updates
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investigating Apr 28, 2025, 06:18 PM UTC
We are currently investigating an issue with users not being able to currently able to access Partner Portal.
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identified Apr 28, 2025, 06:48 PM UTC
We've identified an issue with an upstream provider. Users in the state of Florida might currently not be able to log into Partner Portal. We are currently working to resolve this issue.
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monitoring Apr 28, 2025, 11:30 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 28, 2025, 11:30 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 30, 2025, 02:04 PM UTC
Incident is fully resolved. All business functions are working normally. Thanks for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2025, 01:44 PM UTC
- Resolved
- Apr 17, 2025, 04:46 PM UTC
- Duration
- 3h 1m
Affected: Quest Testing Environment
Timeline · 2 updates
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investigating Apr 17, 2025, 01:44 PM UTC
We are experiencing problems with the Quest Sandbox API. The production system is up and running. Our team has been alerted and is working on the sandbox problem.
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resolved Apr 17, 2025, 04:46 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 11, 2025, 01:28 PM UTC
- Resolved
- Apr 11, 2025, 03:59 PM UTC
- Duration
- 2h 30m
Affected: Transaction Authorization
Timeline · 4 updates
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investigating Apr 11, 2025, 01:28 PM UTC
We are currently experiencing Authorization for Visa cards having timeouts and we are in touch with our third party vendors to validate issues with Authorization.
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investigating Apr 11, 2025, 01:49 PM UTC
We are still experiencing Authorization for Visa cards having timeouts and we are in touch with our third party vendors to validate issues with Authorization. We recommend our Merchants not to rerun transactions until Visa Authorization issue is Resolved. Thanks for you patience.
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monitoring Apr 11, 2025, 03:45 PM UTC
A fix is being implemented and we are monitoring the results.
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resolved Apr 11, 2025, 03:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 03:55 PM UTC
- Resolved
- Mar 31, 2025, 04:15 PM UTC
- Duration
- 19m
Timeline · 2 updates
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investigating Mar 31, 2025, 03:55 PM UTC
We are experiencing problems with the merchant portal. Our team has been alerted and is working on the problem.
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resolved Mar 31, 2025, 04:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2025, 03:50 PM UTC
- Resolved
- Mar 21, 2025, 05:07 PM UTC
- Duration
- 1h 16m
Timeline · 3 updates
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investigating Mar 21, 2025, 03:50 PM UTC
Teams have identified an issue with the Merchant Portal and are attempting a fix now.
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monitoring Mar 21, 2025, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 21, 2025, 05:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2025, 09:52 PM UTC
- Resolved
- Feb 18, 2025, 10:30 PM UTC
- Duration
- 37m
Timeline · 3 updates
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investigating Feb 18, 2025, 09:52 PM UTC
We are experiencing problems with the Virtual Terminal link on our merchant portal. Our team has been alerted and is working on the problem.
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monitoring Feb 18, 2025, 10:02 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 18, 2025, 10:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2025, 09:08 PM UTC
- Resolved
- Jan 23, 2025, 09:42 PM UTC
- Duration
- 33m
Affected: Partner Portal
Timeline · 4 updates
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investigating Jan 23, 2025, 09:08 PM UTC
We are currently investigating this issue.
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identified Jan 23, 2025, 09:13 PM UTC
Teams have identified an issue with the Merchant Portal and the Launch portal and are attempting a fix now.
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monitoring Jan 23, 2025, 09:20 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 23, 2025, 09:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2024, 07:57 PM UTC
- Resolved
- Dec 18, 2024, 09:22 PM UTC
- Duration
- 1h 24m
Affected: Quest Transaction APIHosted Pay Page/Paylink
Timeline · 3 updates
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investigating Dec 18, 2024, 07:57 PM UTC
We are experiencing problems on the Quest gateway. Our team has been alerted and is working on the problem.
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monitoring Dec 18, 2024, 08:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 18, 2024, 09:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2024, 06:42 PM UTC
- Resolved
- Dec 17, 2024, 10:02 PM UTC
- Duration
- 3h 19m
Affected: Legacy Compass PortalLegacy Compass Reporting
Timeline · 5 updates
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investigating Dec 17, 2024, 06:42 PM UTC
We are experiencing problems with the Compass site. Our team has been alerted and is working on the problem.
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identified Dec 17, 2024, 07:01 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 17, 2024, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Dec 17, 2024, 07:01 PM UTC
We are continuing to monitor for any further issues.
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resolved Dec 17, 2024, 10:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2024, 03:29 PM UTC
- Resolved
- Dec 03, 2024, 03:50 PM UTC
- Duration
- 21m
Affected: Telephone issues
Timeline · 2 updates
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investigating Dec 03, 2024, 03:29 PM UTC
We have been notified by our telecom service of intermittent network issues that may cause connection failure on calls to our contact center. The problem is being reviewed by technical teams. We will provide updates as they become available.
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resolved Dec 03, 2024, 03:50 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 21, 2024 - Detected by Pingoru
- Nov 21, 2024, 05:38 PM UTC
- Resolved
- Nov 21, 2024, 10:10 PM UTC
- Duration
- 4h 31m
Affected: Legacy Compass PortalLegacy Compass Reporting
Timeline · 3 updates
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investigating Nov 21, 2024, 05:38 PM UTC
We are experiencing problems with the Compass site. Our team has been alerted and is working on the problem.
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monitoring Nov 21, 2024, 05:51 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 21, 2024, 10:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2024, 01:27 PM UTC
- Resolved
- Oct 24, 2024, 11:15 PM UTC
- Duration
- 9h 47m
Affected: PAX Terminals
Timeline · 4 updates
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investigating Oct 24, 2024, 01:27 PM UTC
We are currently investigating a network issue impacting PAX devices. The issue may present as a timeout or message indicating the terminal cannot connect. We will provide updates as they become available.
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investigating Oct 24, 2024, 05:26 PM UTC
We are continuing to investigate this issue.
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identified Oct 24, 2024, 08:15 PM UTC
We are seeing improvement in successful transactions and continue to investigate reported errors on PAX devices.
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resolved Oct 24, 2024, 11:15 PM UTC
This incident has been resolved.
Read the full incident report →
