Xplor Pay experienced a major incident on January 23, 2025 affecting Partner Portal, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Partner Portal
Update timeline
- investigating Jan 23, 2025, 09:08 PM UTC
We are currently investigating this issue.
- identified Jan 23, 2025, 09:13 PM UTC
Teams have identified an issue with the Merchant Portal and the Launch portal and are attempting a fix now.
- monitoring Jan 23, 2025, 09:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2025, 09:42 PM UTC
This incident has been resolved.