Xplor Pay incident

Merchant Portal and Partner Portal Outage

Major Resolved View vendor source →

Xplor Pay experienced a major incident on October 9, 2025 affecting Partner Portal and Merchant Portal, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 07:10 PM UTC
Resolved
Oct 09, 2025, 08:52 PM UTC
Duration
1h 41m
Detected by Pingoru
Oct 09, 2025, 07:10 PM UTC

Affected components

Partner PortalMerchant Portal

Update timeline

  1. investigating Oct 09, 2025, 07:10 PM UTC

    We are currently experiencing issues affecting both the Merchant Portal and Partner Portal. Our teams have been alerted and are actively investigating the problem. We will provide updates as soon as more information is available.

  2. monitoring Oct 09, 2025, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 08:52 PM UTC

    This incident has been resolved.