Xplor Pay experienced a minor incident on October 19, 2026 affecting Quest Transaction API and Hosted Pay Page/Paylink, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Quest Transaction APIHosted Pay Page/Paylink
Update timeline
- investigating Oct 19, 2026, 08:45 PM UTC
We are experiencing intermittent connectivity issues on the Quest gateway due to an issue with an upstream provider. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts. Please retry any failed transactions as needed.
- resolved Oct 19, 2026, 10:21 PM UTC
This incident has been resolved.