Xplor Pay experienced a major incident on April 28, 2025 affecting Partner Portal, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Partner Portal
Update timeline
- investigating Apr 28, 2025, 06:18 PM UTC
We are currently investigating an issue with users not being able to currently able to access Partner Portal.
- identified Apr 28, 2025, 06:48 PM UTC
We've identified an issue with an upstream provider. Users in the state of Florida might currently not be able to log into Partner Portal. We are currently working to resolve this issue.
- monitoring Apr 28, 2025, 11:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 28, 2025, 11:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2025, 02:04 PM UTC
Incident is fully resolved. All business functions are working normally. Thanks for your patience.