Xplor Pay incident
Power BI subscriptions impacting reports to our customers due to ongoing Microsoft outage.
Xplor Pay experienced a notice incident on January 30, 2026 affecting Partner Portal, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 03:31 AM UTC
There is a current Microsoft issue with Power BI subscriptions impacting reports to our customers. These PowerBI Reports are used in the US payments market sent to Partners primarily. Below is a global Microsoft outage documented here. https://support.fabric.microsoft.com/support/ We are monitoring the support channel for updates, but there is no resolution ETA. Once the service has been restored, subscriptions will automatically resend on their regular schedule or can be resent as required. We also have raised an internal incident for track this issue. Will provide next update after 6 hours.
- monitoring Jan 30, 2026, 09:27 AM UTC
Status of Power BI subscriptions impacting reports to our customers remains same as it is dependent on Microsoft Power BI incident which can be also followed on https://support.fabric.microsoft.com/support/ Thanks for your understanding and cooperation.
- monitoring Jan 31, 2026, 01:55 PM UTC
We intent to keep this incident open till Microsoft resolve their incident completely which can be tracked at below link. https://support.fabric.microsoft.com/support/ Please reach out to Xplor Customer Support teams if you are facing any issue with Power BI reports. Thanks
- resolved Feb 02, 2026, 03:56 PM UTC
This incident has been resolved.