Xplor Pay experienced a minor incident on December 3, 2024 affecting Telephone issues, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Telephone issues
Update timeline
- investigating Dec 03, 2024, 03:29 PM UTC
We have been notified by our telecom service of intermittent network issues that may cause connection failure on calls to our contact center. The problem is being reviewed by technical teams. We will provide updates as they become available.
- resolved Dec 03, 2024, 03:50 PM UTC
This incident has been resolved.