Xplor Pay incident

Merchant and Partner Portal Reporting Delay

Resolved after 1 hour 30 minutes, affecting Partner Portal, on August 13, 2025.

identified Aug 13, 2025, 03:37 PM UTC

Teams have identified a latency issue with Merchant and Partner Portal. There is no impact to merchant funding, this is only impacting reporting.

Started
Aug 13, 2025, 03:37 PM UTC
Resolved
Aug 13, 2025, 05:08 PM UTC
Duration
1h 30m
Detected by Pingoru
Aug 13, 2025, 03:37 PM UTC

Affected components

Partner Portal

Update timeline

  1. identified Aug 13, 2025, 03:37 PM UTC

    Teams have identified a latency issue with Merchant and Partner Portal. There is no impact to merchant funding, this is only impacting reporting.

  2. resolved Aug 13, 2025, 05:08 PM UTC

    This incident has been resolved.

Your product runs on more than Xplor Pay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →