Xplor Pay incident

Merchant and Partner Portal Reporting Delay

Minor Resolved View vendor source →

Xplor Pay experienced a minor incident on August 13, 2025 affecting Partner Portal, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 03:37 PM UTC
Resolved
Aug 13, 2025, 05:08 PM UTC
Duration
1h 30m
Detected by Pingoru
Aug 13, 2025, 03:37 PM UTC

Affected components

Partner Portal

Update timeline

  1. identified Aug 13, 2025, 03:37 PM UTC

    Teams have identified a latency issue with Merchant and Partner Portal. There is no impact to merchant funding, this is only impacting reporting.

  2. resolved Aug 13, 2025, 05:08 PM UTC

    This incident has been resolved.