Xplor Pay incident

Compass Outage

Critical Resolved View vendor source →

Xplor Pay experienced a critical incident on November 21, 2024 affecting Legacy Compass Portal and Legacy Compass Reporting, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 05:38 PM UTC
Resolved
Nov 21, 2024, 10:10 PM UTC
Duration
4h 31m
Detected by Pingoru
Nov 21, 2024, 05:38 PM UTC

Affected components

Legacy Compass PortalLegacy Compass Reporting

Update timeline

  1. investigating Nov 21, 2024, 05:38 PM UTC

    We are experiencing problems with the Compass site. Our team has been alerted and is working on the problem.

  2. monitoring Nov 21, 2024, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2024, 10:10 PM UTC

    This incident has been resolved.