Xplor Pay experienced a major incident on June 9, 2026 affecting Quest Testing Environment, lasting 18h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Quest Testing Environment
Update timeline
- investigating Jun 09, 2026, 07:17 PM UTC
An upstream provider is experiencing an unplanned outage resulting in transactions in the Quest Testing Environment to fail with a "Card Issuer Timeout" response. Teams are actively investigating the issue.
- resolved Jun 10, 2026, 01:28 PM UTC
The upstream provider has identified and resolved the issue and transactions in the test environment are succeeding again.