Xplor Pay incident

Compass Availability Issue

Minor Resolved View vendor source →

Xplor Pay experienced a minor incident on December 17, 2024 affecting Legacy Compass Portal and Legacy Compass Reporting, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 06:42 PM UTC
Resolved
Dec 17, 2024, 10:02 PM UTC
Duration
3h 19m
Detected by Pingoru
Dec 17, 2024, 06:42 PM UTC

Affected components

Legacy Compass PortalLegacy Compass Reporting

Update timeline

  1. investigating Dec 17, 2024, 06:42 PM UTC

    We are experiencing problems with the Compass site. Our team has been alerted and is working on the problem.

  2. identified Dec 17, 2024, 07:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2024, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 17, 2024, 07:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 17, 2024, 10:02 PM UTC

    This incident has been resolved.