Xplor Pay experienced a major incident on April 11, 2025 affecting Transaction Authorization, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Authorization
Update timeline
- investigating Apr 11, 2025, 01:28 PM UTC
We are currently experiencing Authorization for Visa cards having timeouts and we are in touch with our third party vendors to validate issues with Authorization.
- investigating Apr 11, 2025, 01:49 PM UTC
We are still experiencing Authorization for Visa cards having timeouts and we are in touch with our third party vendors to validate issues with Authorization. We recommend our Merchants not to rerun transactions until Visa Authorization issue is Resolved. Thanks for you patience.
- monitoring Apr 11, 2025, 03:45 PM UTC
A fix is being implemented and we are monitoring the results.
- resolved Apr 11, 2025, 03:59 PM UTC
This incident has been resolved.