Xplor Pay experienced a minor incident on October 24, 2024 affecting PAX Terminals, lasting 9h 47m. The incident has been resolved; the full update timeline is below.
Affected components
PAX Terminals
Update timeline
- investigating Oct 24, 2024, 01:27 PM UTC
We are currently investigating a network issue impacting PAX devices. The issue may present as a timeout or message indicating the terminal cannot connect. We will provide updates as they become available.
- investigating Oct 24, 2024, 05:26 PM UTC
We are continuing to investigate this issue.
- identified Oct 24, 2024, 08:15 PM UTC
We are seeing improvement in successful transactions and continue to investigate reported errors on PAX devices.
- resolved Oct 24, 2024, 11:15 PM UTC
This incident has been resolved.