Xactus experienced a minor incident on July 18, 2025 affecting Equifax, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Equifax
Update timeline
- investigating Jul 18, 2025, 03:29 PM UTC
We are investigating reports of elevated error rates for queries to Equifax.
- identified Jul 18, 2025, 03:52 PM UTC
Equifax has acknowledged an ongoing, widespread outage. They have provided an incident ticket number INC3881479. Xactus staff remains in contact with Equifax and will provide an update once resolved.
- monitoring Jul 18, 2025, 04:18 PM UTC
Error rates and response times have returned to normal. We will continue to monitor stability while we remain in contact with Equifax.
- resolved Jul 18, 2025, 05:06 PM UTC
This incident has been resolved.