Xactus incident

Thomas & Company VOE & VOI Order Disruption

Major Resolved View vendor source →

Xactus experienced a major incident on January 29, 2026 affecting Xactus360, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 01:34 PM UTC
Resolved
Jan 29, 2026, 05:14 PM UTC
Duration
3h 40m
Detected by Pingoru
Jan 29, 2026, 01:34 PM UTC

Affected components

Xactus360

Update timeline

  1. identified Jan 29, 2026, 01:34 PM UTC

    VOE and VOI orders from Thomas & Company are returning error responses. We have identified the issue and are working to resolve it.

  2. resolved Jan 29, 2026, 05:14 PM UTC

    The incident has been resolved. VOE/VOI requests to Thomas & Company are functioning as intended.