Xactus experienced a minor incident on January 22, 2026 affecting Call Center, lasting 14h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 10:23 PM UTC
Xactus is experiencing degraded functionality with email communications due to a Microsoft outage affecting all of North America. Microsoft is actively working to restore service.
- identified Jan 23, 2026, 02:17 AM UTC
Due to the Microsoft 365 outage affecting multiple Business/Enterprise clients in multiple global regions, email messages to and from Xactus are delayed. Full text of the outage report from https://status.cloud.microsoft/ follows below ================================================================= User impact: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services. More info: Some of the impacted service functions include, but may not be limited to: - Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook. - Collecting message traces in Exchange Online. - Searching within SharePoint Online, Microsoft OneDrive, and/or Microsoft Teams. - Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center. - Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events. - Receiving presence or location information in Microsoft Teams. - Existing or new meeting options for Facilitator in Teams may not be honored. - Applying and managing sensitivity labels, interactive operations on reports, and artifacts with sensitivity labels in Microsoft Fabric. - Print registration and printer jobs may fail in Universal Print. -Microsoft ToDo users may experience synchronization issues, which can prevent tasks from updating across devices. Additionally, tasks created in Shared Lists may not appear for collaborators. Current status: We’re refining our load balancing efforts to optimize performance and reduce potential impact. In parallel, we’re assessing alternative solutions to reinforce recovery and enhance long term stability. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. This could affect users located in Asia-Pacific, Europe, or Latin America. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.
- resolved Jan 23, 2026, 12:42 PM UTC
This incident has been resolved.