Tuff Shed Outage History
Tuff Shed is up right nowPingoru has recorded 58 incidents for Tuff Shed: 55 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 69 of 720 (10%) |
| May 2026 | 5 | 701 of 744 (94%) |
| June 2026 | 3 | 249 of 720 (35%) |
| July 2026 | 4 | 336 of 744 (45%) |
| August 2026 | 3 | 389 of 744 (52%) |
| September 2026 | 5 | 218 of 720 (30%) |
| October 2026 | 6 | 591 of 591 (100%) |
Incidents, newest first
Critical April 29, 2026 IM-460 JDE Intermittent Connectivity Issues 21d 21h JD Edwards
Started Apr 29, 2026, 05:35 PM UTC· resolved May 21, 2026, 02:52 PM UTC
- investigating Apr 29, 2026, 05:35 PM UTC
We are currently investigating the JDE connectivity and jobs processing issues. Thanks for your patience.
- monitoring Apr 30, 2026, 01:32 PM UTC
The JDE servers have been rebooted and appear to be functioning as expected. We will continue to monitor throughout the day.
- resolved May 21, 2026, 02:52 PM UTC
This incident has been resolved.
Minor April 20, 2026 IM-459 JDE Slow Performance 20h 42m JD Edwards
Started Apr 20, 2026, 07:38 PM UTC· resolved Apr 21, 2026, 04:21 PM UTC
- investigating Apr 20, 2026, 07:38 PM UTC
We are currently investigating the performance related issues in JDE.
- resolved Apr 21, 2026, 04:21 PM UTC
We have implemented a fix that has addressed the performance issues with JDE. Thanks again for your patience while we work towards a resolution.
Minor March 26, 2026 IM-458 Configurator Performance Issues 4d 3h 888tuffshed.com / Service Connect, Salesforce CRM, CPQ, KBMax (Product Configurator)
Started Mar 26, 2026, 04:06 PM UTC· resolved Mar 30, 2026, 07:45 PM UTC
- investigating Mar 26, 2026, 04:06 PM UTC
We are currently investigating the general slowness of the Configurator.
- monitoring Mar 30, 2026, 04:52 PM UTC
A fix has been implemented to address the Configurator performance issues and we are monitoring.
- resolved Mar 30, 2026, 07:45 PM UTC
The incident related to the Configurator performance has been resolved. Please contact Digital Support if you have any further issues.
Critical March 25, 2026 IM-457 Salesforce Quote Issue 20h 7m Salesforce CRM
Started Mar 25, 2026, 05:56 PM UTC· resolved Mar 26, 2026, 02:03 PM UTC
- investigating Mar 25, 2026, 05:56 PM UTC
We are currently investigating the issue where people are receiving an error in Salesforce when creating a quote.
- monitoring Mar 25, 2026, 09:03 PM UTC
A fix has been implemented and we are monitoring this issue. Thanks again for your patience.
- resolved Mar 26, 2026, 02:03 PM UTC
The incident related to receiving an error when creating quotes in Salesforce has been resolved. Please let us know if you experience any further issues and thanks for your patience.
Major March 18, 2026 IM-456 Service Connect Payment Issue 77d 1h 888tuffshed.com / Service Connect
Started Mar 18, 2026, 06:11 PM UTC· resolved Jun 03, 2026, 07:20 PM UTC
- investigating Mar 18, 2026, 06:11 PM UTC
We are investigating the issue with team members not being able to submit payment on 888tuffshed.com.
- identified Mar 18, 2026, 06:41 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Mar 18, 2026, 08:42 PM UTC
A fix for the payment submission issue has been implemented and we are monitoring.
- resolved Jun 03, 2026, 07:20 PM UTC
This incident has been resolved.
Minor March 10, 2026 IM-445 Dialpad General Issues 2d 21h Salesforce CRM, Dialpad (Phone System)
Started Mar 10, 2026, 04:13 PM UTC· resolved Mar 13, 2026, 01:22 PM UTC
- investigating Mar 10, 2026, 04:13 PM UTC
Dialpad is currently reporting issues ranging from call related issues, slow load times and Salesforce CTI connectivity issues on their status page. More updates to come as we receive them from Dialpad.
- monitoring Mar 10, 2026, 09:55 PM UTC
Dialpad has indicated on its status page that the issues should now be resolved and we are monitoring. Thanks again for your patience.
- resolved Mar 13, 2026, 01:22 PM UTC
The Dialpad issues have been resolved on Dialpad's end. Please let us know if you experience any further issues.
Minor February 26, 2026 IM-454 Solar Lights Missing From Configurator Pricing 6h 4m 888tuffshed.com / Service Connect
Started Feb 26, 2026, 02:48 PM UTC· resolved Feb 26, 2026, 08:53 PM UTC
- investigating Feb 26, 2026, 02:48 PM UTC
We are currently investigating the issue where solar lights are not showing as a line item configurator.
- monitoring Feb 26, 2026, 03:16 PM UTC
We have deployed a fix for this issue and are monitoring.
- resolved Feb 26, 2026, 08:53 PM UTC
This incident has been resolved, and solar lights should now show as line items in configurator. Thanks again for your patience.
Minor February 25, 2026 IM-453 - Tableau Centralized Scheduling Dashboard Issue 4h 21m Tableau
Started Feb 25, 2026, 02:18 PM UTC· resolved Feb 25, 2026, 06:39 PM UTC
- investigating Feb 25, 2026, 02:18 PM UTC
We are currently investigating the issue with the centralized scheduling dashboard missing data in Tableau.
- resolved Feb 25, 2026, 06:39 PM UTC
The issue with the centralized scheduling dashboard within Tableau missing data should now be resolved. Please let us know if you have any questions.
Minor February 10, 2026 IM-452: Salesforce Challenges in Chrome 17h 4m Salesforce Platform, Salesforce CRM, CPQ, Order Management and 1 more
Started Feb 10, 2026, 10:17 PM UTC· resolved Feb 11, 2026, 03:21 PM UTC
- investigating Feb 10, 2026, 10:17 PM UTC
Users are reporting errors navigating to various record pages in Salesforce while using Chrome browsers. The Digital Team recommends using a different browser, such as Firefox or IE Explorer until this is resolved.
- resolved Feb 11, 2026, 03:21 PM UTC
Users are reporting restored functionality in Salesforce with Chrome browsers.
Critical February 10, 2026 IM-451 BOBJ Not Loading 2h 16m Business Objects (BOBJ)
Started Feb 10, 2026, 03:31 PM UTC· resolved Feb 10, 2026, 05:47 PM UTC
- investigating Feb 10, 2026, 03:31 PM UTC
We are currently investigating the issue being reported that the BOBJ site https://bobj.tuffshed.com/BOE/CMC is not loading. More details to come and we appreciate your patience.
- monitoring Feb 10, 2026, 04:03 PM UTC
BOBJ should now be accessible. We are monitoring to ensure continuity. Thanks again for your patience.
- resolved Feb 10, 2026, 05:47 PM UTC
This incident has been resolved. Please let us know if you are still experiencing any issues related to BOBJ.
Critical January 28, 2026 Jira tools including the IT support portal may not be accessible 6h 11m Jira
Started Jan 28, 2026, 02:31 PM UTC· resolved Jan 28, 2026, 08:43 PM UTC
- investigating Jan 28, 2026, 02:31 PM UTC
We are investigating reports that users are unable to access Jira tools including the IT support portal.
- monitoring Jan 28, 2026, 03:06 PM UTC
Our vendor has implemented a fix and the support portal and Jira services are back online. We will continue to monitor.
- resolved Jan 28, 2026, 08:43 PM UTC
This incident has been resolved.
Minor January 22, 2026 IM-450: Microsoft 365 Service Degradation 15h 12m Email (Outlook/Webmail), SharePoint, Teams, Office 365
Started Jan 22, 2026, 10:51 PM UTC· resolved Jan 23, 2026, 02:03 PM UTC
- investigating Jan 22, 2026, 10:51 PM UTC
The Digital Team and Microsoft are aware of performance challenges with Microsoft product, such as emails, Sharepoint and Teams features. The vendor is aware and investigating.
- resolved Jan 23, 2026, 02:03 PM UTC
Microsoft has resolved this issue. O365 resources are once again operational. Please let us know if you have any questions.
Critical December 17, 2025 IM-449 - Users and customers are prompted with a login screen when trying to configure a building through retail or THD flows. 6h 13m tuffshed.com, 888tuffshed.com / Service Connect
Started Dec 17, 2025, 02:13 PM UTC· resolved Dec 17, 2025, 08:27 PM UTC
- investigating Dec 17, 2025, 02:13 PM UTC
We are currently investigating reports that users receive a login screen when trying to configure a building and engaging with the vendor to find root cause.
- identified Dec 17, 2025, 02:21 PM UTC
The team has identified the cause of the issue and we are working with the vendor for a solution.
- identified Dec 17, 2025, 04:58 PM UTC
The vendor has provided us with a hotfix that did not resolve the issue. We are continuing to engage with them to resolve the issue with the login screen appearing.
- monitoring Dec 17, 2025, 05:53 PM UTC
The configurator is loading for both retail and THD flows at this time, we are continuing to test and monitor with the vendor. If you are still seeing the login page, please clear your cache and cookies and try to reload the page. If you continue to see the login screen or any other errors, please enter a ticket so we can follow up with the vendor.
- resolved Dec 17, 2025, 08:27 PM UTC
We received a root cause from the vendor and have confirmed internally and with the field teams that the configurator is working as expected at this time.
Major December 12, 2025 IM-448 JDE logins are timing out or may be running slow 52m JD Edwards
Started Dec 12, 2025, 08:38 PM UTC· resolved Dec 12, 2025, 09:31 PM UTC
- investigating Dec 12, 2025, 08:38 PM UTC
Some users are seeing a timeout error while trying to login to JDE. Other users may be able to login, but are experiencing slowness within the application. Our team is investigating now.
- resolved Dec 12, 2025, 09:31 PM UTC
We restarted the JDE server, which resolved the error. Please try accessing JDE again and let support know if you continue to have issues.
Critical December 10, 2025 IM-447 BOBJ is down 13m Business Objects (BOBJ)
Started Dec 10, 2025, 08:16 PM UTC· resolved Dec 10, 2025, 08:30 PM UTC
- investigating Dec 10, 2025, 08:16 PM UTC
Users are unable to login to BOBJ and are seeing a message indicating the page can't connect. Our team is looking into this now.
- resolved Dec 10, 2025, 08:30 PM UTC
This incident is resolved, please try logging into BOBJ again.
Critical December 10, 2025 IM-446 JDE Timeout Issue 3h 41m JD Edwards
Started Dec 10, 2025, 04:36 PM UTC· resolved Dec 10, 2025, 08:17 PM UTC
- investigating Dec 10, 2025, 04:36 PM UTC
We are currently investigating the issue where team members are having difficulties signing into JDE and are being presented with the error message "Gateway Timeout: This corporate app can't be accessed."
- resolved Dec 10, 2025, 08:17 PM UTC
The issue with JD Edwards timing out has been resolved and team members should now be able to log in. Thanks for your patience.
Minor December 1, 2025 IM-444 Default single shed door is charging $299 on Premier Standard Ranch buildings 1d 22h KBMax (Product Configurator)
Started Dec 01, 2025, 10:47 PM UTC· resolved Dec 03, 2025, 09:06 PM UTC
- identified Dec 01, 2025, 10:47 PM UTC
We're investigating an issue affecting doors on Premier Standard Ranch buildings. The 4'x6'2" Single Shed Door is showing as an upgrade and charging $299 on the quote. We are working to resolve this as quickly as possible.
- resolved Dec 03, 2025, 09:06 PM UTC
We've implemented a fix for this issue. Users will need to relaunch the configurator and save for the changes to take effect.
Minor December 1, 2025 IM-443 Promo Not Applying 1h 3m tuffshed.com, Salesforce CRM
Started Dec 01, 2025, 04:48 PM UTC· resolved Dec 01, 2025, 05:51 PM UTC
- investigating Dec 01, 2025, 04:48 PM UTC
We are currently investigating the issue with promo codes not applying to Premier Series® and Premier PRO Series™ buildings.
- resolved Dec 01, 2025, 05:51 PM UTC
We have found the issue with promos not applying and the issue is now resolved. Team members will need to re-save their quotes and promos will reflect. Thanks for your patience.
Critical November 30, 2025 IM-442 Users are unable to access JDE 1h 44m JD Edwards
Started Nov 30, 2025, 11:52 PM UTC· resolved Dec 01, 2025, 01:36 AM UTC
- investigating Nov 30, 2025, 11:52 PM UTC
Our team is investigating an error which is preventing users from logging into JDE. Users may see a “Err_cert_date_invalid” message while attempting to login.
- resolved Dec 01, 2025, 01:36 AM UTC
We’ve implemented a fix and can confirm this incident is resolved. Please try to access JDE again and let our team know if you have further issues.
Minor November 20, 2025 IM-441 HD Promo Not Applying 1h 10m 888tuffshed.com / Service Connect, KBMax (Product Configurator)
Started Nov 20, 2025, 05:00 PM UTC· resolved Nov 20, 2025, 06:10 PM UTC
- investigating Nov 20, 2025, 05:00 PM UTC
We are receiving reports that the 10% promo on 888tuffshed.com is not active and we are investigating.
- resolved Nov 20, 2025, 06:10 PM UTC
This incident has been resolved and the 10% discount promo code is active. Thanks for your patience while we work through this incident.
Minor November 18, 2025 IM-440 - users may be unable to access dayforce, tuffshed.com, or 888tuffshed.com 1h 21m tuffshed.com, 888tuffshed.com / Service Connect, IT Support Portal, Dayforce (HR System)
Started Nov 18, 2025, 02:27 PM UTC· resolved Nov 18, 2025, 03:49 PM UTC
- identified Nov 18, 2025, 02:27 PM UTC
We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.
- identified Nov 18, 2025, 02:40 PM UTC
We are getting reports that services using Cloudflare are returning to normal. We will continue to monitor.
- resolved Nov 18, 2025, 03:49 PM UTC
At this time all services are back to normal.
Minor November 17, 2025 IM-439 Issues Entering Tuff Shed Leads In Service Connect 7d 2h 888tuffshed.com / Service Connect
Started Nov 17, 2025, 05:21 PM UTC· resolved Nov 24, 2025, 08:15 PM UTC
- investigating Nov 17, 2025, 05:21 PM UTC
We are currently investigating an issue on HD Service Connect where people who are signing in as a HD associate are unable to enter a Tuff Shed lead. More details to come as we investigate.
- resolved Nov 24, 2025, 08:15 PM UTC
This incident has been resolved.
Minor November 13, 2025 IM-428 Salesforce/Dialpad Calls Not Logging 31d 21h Salesforce CRM, Dialpad (Phone System)
Started Nov 13, 2025, 06:49 PM UTC· resolved Dec 15, 2025, 04:41 PM UTC
- investigating Nov 13, 2025, 06:49 PM UTC
We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come. You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
- investigating Nov 14, 2025, 05:07 PM UTC
We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
- investigating Nov 17, 2025, 02:30 PM UTC
We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
- monitoring Dec 12, 2025, 09:51 PM UTC
A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.
- resolved Dec 15, 2025, 04:41 PM UTC
Good morning team members, The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.
Major November 11, 2025 IM-437 - JDE may time out while performing actions or be inaccessible 14h 17m JD Edwards
Started Nov 11, 2025, 11:22 PM UTC· resolved Nov 12, 2025, 01:40 PM UTC
- investigating Nov 11, 2025, 11:22 PM UTC
We are investigating an issue with JDE where performing some actions may result in a gateway timeout, page time out, or the application may not be accessible.
- monitoring Nov 11, 2025, 11:44 PM UTC
We have rebooted the impacted servers and are seeing improvements in processing. We will continue to monitor.
- resolved Nov 12, 2025, 01:40 PM UTC
Operations within JDE have returned to normal.
Major October 31, 2025 IM 436 - Document generator known issues 2h 47m Document Services
Started Oct 31, 2025, 05:40 PM UTC· resolved Oct 31, 2025, 08:28 PM UTC
- investigating Oct 31, 2025, 05:40 PM UTC
We are currently receiving reports that the "What to Expect" doc is not being included when performing the e-sign and in person signing. We are investigating this issue and will post updates as we find them.
- investigating Oct 31, 2025, 06:40 PM UTC
Our team is investigating a set of known issues with the new document generator. These issues include the "What To Expect" document missing from the packet, tax not calculating correctly on documents, and scheduled payments showing $0 on the opportunity. This may also be affecting cut sheets updating when being reran. We are working to resolve these as quickly as possible.
- monitoring Oct 31, 2025, 06:58 PM UTC
We've implemented a fix for the following errors: 1. The "What to Expect" document not attaching in packets 2. The quote total not correctly including tax 3. Scheduled Payments showing as $0 on the opportunity If you were experiencing any of these, please try to generate packets again and let support know if issues persist.
- resolved Oct 31, 2025, 08:28 PM UTC
We've confirmed this incident is resolved. Contact IT Support if you continue to have issues.