Tuff Shed had 52 outages in the last 2 years totaling 8641h 35m of downtime — averaging 2.1 incidents per month.
There were 52 Tuff Shed outages since June 16, 2025 totaling 8641h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team is investigating an error which is preventing users from logging into JDE. Users may see a “Err_cert_date_invalid” message while attempting to login.
We’ve implemented a fix and can confirm this incident is resolved. Please try to access JDE again and let our team know if you have further issues.
We are receiving reports that the 10% promo on 888tuffshed.com is not active and we are investigating.
This incident has been resolved and the 10% discount promo code is active. Thanks for your patience while we work through this incident.
We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.
We are getting reports that services using Cloudflare are returning to normal. We will continue to monitor.
At this time all services are back to normal.
We are currently investigating an issue on HD Service Connect where people who are signing in as a HD associate are unable to enter a Tuff Shed lead. More details to come as we investigate.
This incident has been resolved.
We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come. You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.
Good morning team members, The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.
We are investigating an issue with JDE where performing some actions may result in a gateway timeout, page time out, or the application may not be accessible.
We have rebooted the impacted servers and are seeing improvements in processing. We will continue to monitor.
Operations within JDE have returned to normal.
We are currently receiving reports that the "What to Expect" doc is not being included when performing the e-sign and in person signing. We are investigating this issue and will post updates as we find them.
Our team is investigating a set of known issues with the new document generator. These issues include the "What To Expect" document missing from the packet, tax not calculating correctly on documents, and scheduled payments showing $0 on the opportunity. This may also be affecting cut sheets updating when being reran. We are working to resolve these as quickly as possible.
We've implemented a fix for the following errors: 1. The "What to Expect" document not attaching in packets 2. The quote total not correctly including tax 3. Scheduled Payments showing as $0 on the opportunity If you were experiencing any of these, please try to generate packets again and let support know if issues persist.
We've confirmed this incident is resolved. Contact IT Support if you continue to have issues.
Our team is aware voided lines are not crossed out on the Customer ICA and Order documents. We are working on resolving this as quickly as possible.
We implemented a fix so that voided lines are now crossed out on the Order and ICA documents. Please try regenerating these again and let support know if you continue to see this issue.
This incident is resolved.
We're investigating reports of the configurator not loading across all platforms.
Microsoft has confirmed Azure is down. This impacts multiple Tuff Shed applications such as the configurator and Conga Composer. Our team is continuing to monitor the situation and will update once we have more information.
This incident is resolved.
We're investigating reports that options are appearing in the configurator that should not be there.
We have implemented a fix and the issue should now be resolved. We ask that users launch the configurator and re-generate the prefab packet documents to the order. If you have any questions or concerns, please submit an IT ticket to https://tuffshed.atlassian.net/servicedesk.
Users are reporting the configurator UI is mistakenly showing a Garden series building even though the Premier series has been selected. This only appears to be affecting the UI since the quote lines are correctly reflecting the Premier building. Our team is investigating this now.
We've implemented a fix regarding this issue. Please try to relaunch the configurator and let support know if the error continues to occur.
Our team is receiving new reports about this issue occurring. We're investigating this now.
Our team has confirmed this issue is resolved. If you continue to have issues, please clear your internet browser cache which should resolve the error.
Users are unable to access JDE and may see a Gateway timeout error. Our team is investigating this now.
We’re receiving reports this issue is resolved. Please try to access JDE again and let Digital Support know if you continue to receive errors.
We're aware some users are experiencing issues with JDE loading again. Our team is looking at this now.
JDE is now back up. Our team is investigating the root cause for the recent recurring outages. We will continue to work towards a permanent fix.
This issue is now resolved. Contact Digital Support if you have further concerns.
We are investigating reports that users may not be able to log in to JDE and will see a gateway timeout error message.
We have identified the issue and rebooted the affected infrastructure. Users have confirmed they are able to log in to JDE and orders are processing as expected. We will continue to monitor.
JDE ran as expected over the weekend, this incident will be closed.
Users are seeing a continuous “Saving your Configuration” message while attempting to save or update a quote in the configurator. The changes are not being saved and the screen does close out of this message. We are investigating this issue now.
We've identified the issue and escalated this to KBMax/Epicor with the highest priority. We will continue to work with them closely to resolve the error as quickly as possible.
KBMax/Epicor has implemented a fix and we're seeing success with the configurator launching and saving successfully. Please reach out to Digital Support if you continue to experience issues.
This incident is resolved, please contact Digital Support if you have further issues.
Users are reporting they cannot login to the SPIFF application. The Digital Team is investigating.
We are continuing to investigate this issue.
The Digital Team has implemented a fix and users may be able to login to the application.
We're seeing success with users being able to access Spiff successfully through the updated URL. If you are still experiencing issues, please confirm you're logging into the new URL: https://us1.spiff.com/login/sso Contact Digital Support if you are still unable to login to the URL above.
This incident has been resolved.
We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Our team is continuing to work with the vendor to resolve this issue.
This incident has been resolved.
We have reports of users unable to log into JD Edwards and showing username or password is invalid. We are working on restarting the servers now.
JDE has been successfully rebooted and available for users again.
Conga Composer is down which is preventing users from being able to generate document packets. Conga is aware of the issue and working to resolve as quickly as possible.
Conga’s team identified the root cause of the issue and will work to have it fixed as soon as possible.
Conga is continuing to work on this issue. We will provide an update as soon as possible.
Conga is performing emergency maintenance on their systems. During this maintenance users may experience service interruptions including being slow and error messages, or getting stuck on getting authorization.
Conga has completed their maintenance and implemented a fix for the errors occurring yesterday. We're receiving feedback from users that documents are generating successfully. Please try generating again and let the Digital Support Team know if you continue to have issues.
We're receiving additional reports of issues while trying to generate documents. We've reached out to Conga to investigate.
A fix has been implemented and we can confirm documents are generating successfully. Contact Digital Support if you continue to experience issues.
A fix has been implemented and we can confirm documents are generating successfully. Contact Digital Support if you continue to experience issues.
We are investigating reports that users are unable to log in to JDE.
The issue causing login failures has been identified and resolved. Users should be able to log in to JDE now. We will continue to monitor overnight, please report any issues through the digital ticketing system.
There have been no additional reports of login failures this morning, we are closing this incident. As usual if you experience any troubles, please use the Digital Support portal to enter a ticket.
We are investigating an issue where users are unable to save or retrieve quotes on the retail or 888tuffshed.com sites.
The KBMax team has deployed a fix, we are monitoring.
Testing and responses from the field indicate that this issue is resolved. We are closing the incident, please continue to report any problems through the digital support ticketing system.
This incident has been resolved.
We are seeing issues with JDEdwards and Medius synchronization. In order to help alleviate the issue we will be restarting the JDEdwards application at 9:30AM Mountain Time. Please make sure to save all your work before then.
The JDEdwards servers have been successfully rebooted and the Medius jobs are currently shown to have fully processed. Please reach out to Digital Support if you have any questions or concerns.
The Salesforce configurator is experiencing delayed response times resulting in blank shed configurations and data missing from Builder’s Helper documents. The Digital Team is investigating.
Some users are experiencing improved performance with the configurator - Builder's Helper documents are generating, and other functionality may be restored. The Digital Team continues to investigate.
Users continue to see mixed results. The case has been escalated to the vendor.
The Digital Team continues to investigate with the vendor to determine a root cause.
The vendor applied a fix. Users should begin to see performance improvement.
Document generation has continued to remain stable. We will continue to monitor the results and work with the vendor to identify the root cause of this issue.
This issue has been resolved. The Configurator is operating as expected.
We aware BOBJ did not run overnight, we're investigating this now.
We've restarted the server which has resolved the issue. Reporting is now accurate within BOBJ.
We're investigating an error with the Summary Production Report which is causing $0 values to show.
After further investigation, we've confirmed the data showing on the Summary Production Report is accurate. No additional actions are needed.