Tuff Shed Outage History
Tuff Shed degraded · 2 active incidents · 1 long-running issue View live status →Pingoru has recorded 58 incidents for Tuff Shed: 55 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 69 of 720 (10%) |
| May 2026 | 5 | 701 of 744 (94%) |
| June 2026 | 3 | 249 of 720 (35%) |
| July 2026 | 4 | 336 of 744 (45%) |
| August 2026 | 3 | 389 of 744 (52%) |
| September 2026 | 5 | 218 of 720 (30%) |
| October 2026 | 6 | 538 of 538 (100%) |
Incidents, newest first
Minor October 16, 2026 IM - 486 Builder Helper Delay 3d 20h CPQ, KBMax (Product Configurator)
Started Oct 16, 2026, 04:33 PM UTC· resolved Oct 20, 2026, 12:43 PM UTC
- investigating Oct 16, 2026, 04:33 PM UTC
We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.
- resolved Oct 20, 2026, 12:43 PM UTC
We have confirmation that the issue has been resolved through KBMax.
Critical October 8, 2026 IM-484 JDE Login and Performance Issues 3d 20h JD Edwards
Started Oct 08, 2026, 06:45 PM UTC· resolved Oct 12, 2026, 03:01 PM UTC
- investigating Oct 08, 2026, 06:45 PM UTC
We are currently investigating the issue where team members are not able to login to JDE and or are experiencing slow performance issues. Thanks for your patience.
- monitoring Oct 08, 2026, 08:18 PM UTC
A fix for the JDE login and performance issues was implemented earlier. You should now be able to login to JDE and performance should have improved. We are monitoring the incident.
- resolved Oct 12, 2026, 03:01 PM UTC
This incident has been resolved.
Major October 8, 2026 IM-483 Unable to Save Quotes 1h 31m CPQ
Started Oct 08, 2026, 03:55 PM UTC· resolved Oct 08, 2026, 05:27 PM UTC
- investigating Oct 08, 2026, 03:55 PM UTC
We are currently investigating the issue where quotes are not saving.
- resolved Oct 08, 2026, 05:27 PM UTC
We have resolved the issue where quotes would not save and team members should now be able to save quotes again. Thanks for your patience.
Minor October 1, 2026 IM-482 October Promo Not Applying 2h 52m tuffshed.com, CPQ
Started Oct 01, 2026, 02:48 PM UTC· resolved Oct 01, 2026, 05:40 PM UTC
- investigating Oct 01, 2026, 02:48 PM UTC
We are currently investigating the reported issue that the October promo is not applying discounts when building quotes. Thanks for your patience.
- monitoring Oct 01, 2026, 04:29 PM UTC
The October promo issue should be resolved and discounts should be applied when creating new quotes or re-saving quotes in the Configurator. We are continuing to monitor the situation.
- resolved Oct 01, 2026, 05:40 PM UTC
This incident has been resolved.
Minor September 30, 2026 M-481 Builder Helper Delay 16d Salesforce CRM, CPQ
Started Sep 30, 2026, 03:44 PM UTC· resolved Oct 16, 2026, 04:32 PM UTC
- investigating Sep 30, 2026, 03:44 PM UTC
We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.
- resolved Oct 16, 2026, 04:32 PM UTC
This incident has been resolved.
Minor September 28, 2026 IM-480 - Docusign Issues 1d 1h CPQ, Document Services
Started Sep 28, 2026, 03:23 PM UTC· resolved Sep 29, 2026, 05:09 PM UTC
- investigating Sep 28, 2026, 03:23 PM UTC
We are currently investigating reported issues with Docusign where Docusign is erroring out, not sending receipts or emails to customers. Thanks for your patience.
- resolved Sep 29, 2026, 05:09 PM UTC
The cause of the Docusign issue has been resolved. If you have experienced this issue, please recreate the opportunity -> quote -> order and the issue should not occur again. Thanks again for your patience.
Minor September 23, 2026 IM-479 - Users may see An Error Occurred when trying to save or open quotes on retail or wholesale websites. 26d 22h 888tuffshed.com / Service Connect
Started Sep 23, 2026, 01:53 PM UTC· resolved Oct 20, 2026, 12:44 PM UTC
- investigating Sep 23, 2026, 01:53 PM UTC
We are investigating reports that users are not able to save or retrieve quotes using 888tuffshed.com.
- investigating Sep 23, 2026, 04:07 PM UTC
Update - We are continuing to investigate the errors being seen when trying to save or open quotes on retail and wholesale websites. Thank you for your patience.
- identified Sep 23, 2026, 04:27 PM UTC
The team has identified the root cause of the problem and are working on implementing a fix.
- monitoring Sep 23, 2026, 04:57 PM UTC
We have released a patch to solve the identified issue. Quotes should be saving on both sites at this time, we will continue to monitor.
- monitoring Sep 23, 2026, 08:39 PM UTC
We have had reports that a quote number may not appear on the website when saving a quote, however the quote does generate and save correctly including emails out. We continue to monitor.
- resolved Oct 20, 2026, 12:44 PM UTC
This incident has been resolved.
Minor September 9, 2026 IM-478 JDE Sync Issues 19h 7m Tableau, JD Edwards
Started Sep 09, 2026, 07:38 PM UTC· resolved Sep 10, 2026, 02:46 PM UTC
- investigating Sep 09, 2026, 07:38 PM UTC
We are currently investigating the reported JDE sync issues and plan on performing after hours maintenance on the system after end of business today. Thanks for your patience.
- identified Sep 10, 2026, 02:22 AM UTC
We have performed maintenance on the JDE systems to address the sync issues.
- resolved Sep 10, 2026, 02:46 PM UTC
The incident connected to JDE sync issues is now resolved. Thanks for your patience.
Major September 1, 2026 IM-477 Dialpad Login & Calling Issues 2h 50m Dialpad (Phone System)
Started Sep 01, 2026, 05:42 PM UTC· resolved Sep 01, 2026, 08:33 PM UTC
- investigating Sep 01, 2026, 05:42 PM UTC
We are currently the reported Dialpad logging in and calling issues. Dialpad has declared a partial outage on their end. Thanks for your patience.
- monitoring Sep 01, 2026, 07:30 PM UTC
Dialpad has implemented a fix to address the outage and we are monitoring.
- resolved Sep 01, 2026, 08:33 PM UTC
The Dialpad outage should now be resolved. Thanks again for your patience.
Minor August 24, 2026 IM-476 - Tableau and BOBJ Reporting may be missing data 7d 22h Business Objects (BOBJ), Tableau
Started Aug 24, 2026, 07:11 PM UTC· resolved Sep 01, 2026, 05:41 PM UTC
- identified Aug 24, 2026, 07:11 PM UTC
BOBJ and Tableau data may be missing or inaccurate due to data pipeline failures over the weekend. Tableau flows have been restored and data is updating, we are still working on BOBJ.
- monitoring Aug 25, 2026, 01:20 PM UTC
We have identified and remediated the root cause of the missing reporting data. We will continue to monitor.
- resolved Sep 01, 2026, 05:41 PM UTC
This incident has been resolved.
Major August 17, 2026 IM-475 - JDE Intermittent Outages 2d JD Edwards
Started Aug 17, 2026, 09:11 PM UTC· resolved Aug 19, 2026, 09:40 PM UTC
- investigating Aug 17, 2026, 09:11 PM UTC
We are investigating the reported intermittent JDE outages. Thanks for your patience.
- investigating Aug 19, 2026, 07:57 PM UTC
We are investigating reported issues of JD Edwards timing out at the login page and not letting team members log in. Thanks for your patience.
- resolved Aug 19, 2026, 09:40 PM UTC
JDE should now be accessible. Thank you for your patience.
Minor August 15, 2026 IM-474 - Orders Not Syncing to JDE 25d Order Management, JD Edwards
Started Aug 15, 2026, 07:19 PM UTC· resolved Sep 09, 2026, 07:36 PM UTC
- investigating Aug 15, 2026, 07:19 PM UTC
We are currently investigating reports of orders not being synced to JDE. Thank you for your patience.
- monitoring Aug 17, 2026, 01:34 PM UTC
Orders have been syncing to JDE and we are monitoring the activity. Thanks for your patience.
- investigating Aug 17, 2026, 06:32 PM UTC
We are receiving reports that orders are not syncing to JDE and we are currently investigating the issue.
- resolved Sep 09, 2026, 07:36 PM UTC
This incident has been resolved.
Minor July 15, 2026 IM-473 - Users may not have been able to ship confirm orders overnight 1d 22h JD Edwards
Started Jul 15, 2026, 02:43 PM UTC· resolved Jul 17, 2026, 01:17 PM UTC
- monitoring Jul 15, 2026, 02:43 PM UTC
An overnight process hung which may have prevented uses from ship confirming orders. These orders will require manual intervention to resolve and users should enter a ticket including the order number, serial tag and dried in status.
- monitoring Jul 16, 2026, 02:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2026, 01:17 PM UTC
No further issues ship confirming orders overnight were reported and the JDE systems are operating as expected.
Major July 9, 2026 IM-472 1h 54m JD Edwards
Started Jul 09, 2026, 07:46 PM UTC· resolved Jul 09, 2026, 09:40 PM UTC
- investigating Jul 09, 2026, 07:46 PM UTC
We are investigating reports that users are getting a Gateway Timeout when connecting to JDE.
- identified Jul 09, 2026, 08:21 PM UTC
We have identified a job that failed and are working on a resolution.
- monitoring Jul 09, 2026, 08:55 PM UTC
Rebooting the ENT servers has resolved the issue. Users should be able to log into JDE now and jobs should function as expected.
- resolved Jul 09, 2026, 09:40 PM UTC
Users have confirmed that they are able to log in and work normally.
Minor July 7, 2026 IM-471 - Inaccurate Tableau Data 3h 55m Tableau
Started Jul 07, 2026, 01:19 PM UTC· resolved Jul 07, 2026, 05:14 PM UTC
- investigating Jul 07, 2026, 01:19 PM UTC
We are investigating reports that there are inaccuracies in Tableau data from 7/1 - 7/5. Thanks for your patience.
- resolved Jul 07, 2026, 05:14 PM UTC
We have investigated the incident surrounding the inaccurate Tableau data and have confirmed the data is accurate.
Minor July 6, 2026 IM-470 Cut Sheets Not Populating 28d 20h CPQ, KBMax (Product Configurator)
Started Jul 06, 2026, 04:52 PM UTC· resolved Aug 04, 2026, 01:18 PM UTC
- investigating Jul 06, 2026, 04:52 PM UTC
We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.
- investigating Jul 21, 2026, 06:18 PM UTC
Our team is continuing to investigate the issue regarding trim not populating on cut sheets for the TB-600s and Garden Barns. We will provide an update as soon as we know more.
- monitoring Jul 28, 2026, 02:38 PM UTC
A fix has been implemented to resolve trim and siding not populating correctly on barn building cut sheets. New orders will correctly reflect these items. For current orders, you will need to relaunch the configurator from the quote, save, and complete a change order. Contact the Digital Support Team if you continue to have issues.
- resolved Aug 04, 2026, 01:18 PM UTC
A fix has been implemented to address the cut sheets not populating. Thank you for your patience.
Minor June 25, 2026 IM-469 - JDE issues ship confirming and logging in 3d 23h JD Edwards
Started Jun 25, 2026, 01:39 PM UTC· resolved Jun 29, 2026, 01:19 PM UTC
- investigating Jun 25, 2026, 01:39 PM UTC
We are investigating reports of users not being able to ship confirm orders in JDE as well as intermittent issues logging in.
- investigating Jun 25, 2026, 03:02 PM UTC
We have identified some stuck jobs and are working to resolve them. We continue to see degraded performance and are working on a resolution.
- identified Jun 25, 2026, 04:41 PM UTC
We believe we have identified and resolved the job that has been causing problems. Revenue reporting for 6/24 will be inaccurate, we are working to identify additional impacts from the jobs not running.
- monitoring Jun 25, 2026, 09:53 PM UTC
JDE has been stable since stopping the problematic jobs. Revenue and some other reporting continues to be impacted and it is expected to resolve with the overnight batch jobs. We have identified several potential solutions for the root causes and will test these prior to deployment.
- resolved Jun 29, 2026, 01:19 PM UTC
This incident has been resolved.
Minor June 9, 2026 IM-468 BOBJ Statement of Ops Not Completing 2d 12h Business Objects (BOBJ)
Started Jun 09, 2026, 12:50 AM UTC· resolved Jun 11, 2026, 12:52 PM UTC
- investigating Jun 09, 2026, 12:50 AM UTC
We are investigating the issue with BOBJ reports not running.
- identified Jun 09, 2026, 01:22 PM UTC
We have identified several overnight jobs that failed to run. Overnight we worked on the impacted servers and re-ran the jobs, however they did not complete as of this morning. We will continue to investigate. Financial reporting such as the Statement of Operations and GL account balances may not complete.
- identified Jun 09, 2026, 05:24 PM UTC
We have identified a further issue in the BOBJ data transfer and are re-running a data migration job. This is expected to take several hours to complete and we will provide further updates once it has finished.
- identified Jun 09, 2026, 08:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 09, 2026, 08:47 PM UTC
The data migration has completed and we are able to successfully run Statement of Ops and other reporting. We will continue to monitor the issue.
- resolved Jun 11, 2026, 12:52 PM UTC
We have had confirmation from most users that the Statement of Operations and other BOBJ reporting is working as expected. If you are seeing error messages or problems with BOBJ, please enter a support ticket.
Minor June 8, 2026 IM-467 Home Depot Builder Helper Issues 1d 1h 888tuffshed.com / Service Connect, Salesforce CRM, KBMax (Product Configurator)
Started Jun 08, 2026, 06:32 PM UTC· resolved Jun 09, 2026, 08:32 PM UTC
- investigating Jun 08, 2026, 06:32 PM UTC
We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.
- identified Jun 08, 2026, 07:43 PM UTC
We have identified the issue and are working on a fix. Thanks again for your patience.
- resolved Jun 09, 2026, 08:32 PM UTC
The issue related to builder helper not downloading on the Home Depot side has been resolved. Thanks again for your patience.
Major May 28, 2026 IM-465 Unable to print, save, or send quotes 23h 34m tuffshed.com, 888tuffshed.com / Service Connect, CPQ, Document Services and 1 more
Started May 28, 2026, 07:24 PM UTC· resolved May 29, 2026, 06:58 PM UTC
- investigating May 28, 2026, 07:24 PM UTC
We’re investigating reports of users being unable to print, send, or save quotes. This is impacting both websites and Salesforce.
- identified May 28, 2026, 07:26 PM UTC
The issue has been identified and we’re working to resolve as quickly as possible.
- identified May 28, 2026, 09:15 PM UTC
Our team is continuing to troubleshoot this issue as a top priority. We will provide additional updates as we have them.
- identified May 29, 2026, 01:34 PM UTC
The team has identified the root cause of the outage and have fixed most services. Users should be able to generate documents and checkout successfully. We will continue to monitor throughout the day. There is a related issue which is causing all calls to route to the BDC. We are working to resolve that as quickly as possible.
- monitoring May 29, 2026, 02:23 PM UTC
We’ve implemented a fix for the Dialpad routing service and tested the results. All services impacted by this outage should be fully operational. Please contact Digital Support if you continue to experience issues.
- resolved May 29, 2026, 06:58 PM UTC
After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.
Minor May 27, 2026 IM-464 Extra line items are automatically adding to quotes 1h 46m KBMax (Product Configurator)
Started May 27, 2026, 03:18 PM UTC· resolved May 27, 2026, 05:04 PM UTC
- investigating May 27, 2026, 03:18 PM UTC
Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.
- monitoring May 27, 2026, 04:05 PM UTC
We've implemented a fix for these issues. Please try relaunching the configurator which should remove the additional items. New quotes should not have the additional items added. Reach out to Digital Support if you continue to see this occurring.
- resolved May 27, 2026, 05:04 PM UTC
We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.
Major May 21, 2026 IM-463 JDE Intermittent Connectivity Issues 18d 22h JD Edwards
Started May 21, 2026, 02:53 PM UTC· resolved Jun 09, 2026, 01:20 PM UTC
- investigating May 21, 2026, 02:53 PM UTC
We are currently investigating the intermittent connectivity issues occurring in JDE.
- investigating May 21, 2026, 02:54 PM UTC
We are continuing to investigate this issue.
- resolved Jun 09, 2026, 01:20 PM UTC
The issue has been resolved.
Critical May 12, 2026 IM-462 Users are unable to access JDE 1h 7m JD Edwards
Started May 12, 2026, 11:18 PM UTC· resolved May 13, 2026, 12:25 AM UTC
- investigating May 12, 2026, 11:18 PM UTC
Users are receiving a sign error when trying to access JDE. The error indicates the wrong username/password is being entered. Our team is investigating this now.
- resolved May 13, 2026, 12:25 AM UTC
We rebooted the servers and can confirm users are able to successfully log in. Reach out to IT Support if you continue to experiences issues.
Minor May 5, 2026 IM-461 - Spiff Issues Calculating Commissions 16d 2h Spiff (Commissions)
Started May 05, 2026, 07:25 PM UTC· resolved May 21, 2026, 09:29 PM UTC
- investigating May 05, 2026, 07:25 PM UTC
We are currently investigating the issues related to Spiff and calculating commissions.
- resolved May 21, 2026, 09:29 PM UTC
This incident has been resolved.
Critical April 29, 2026 IM-460 JDE Intermittent Connectivity Issues 21d 21h JD Edwards
Started Apr 29, 2026, 05:35 PM UTC· resolved May 21, 2026, 02:52 PM UTC
- investigating Apr 29, 2026, 05:35 PM UTC
We are currently investigating the JDE connectivity and jobs processing issues. Thanks for your patience.
- monitoring Apr 30, 2026, 01:32 PM UTC
The JDE servers have been rebooted and appear to be functioning as expected. We will continue to monitor throughout the day.
- resolved May 21, 2026, 02:52 PM UTC
This incident has been resolved.