- Detected by Pingoru
- Jun 09, 2026, 12:50 AM UTC
- Resolved
- Jun 11, 2026, 12:52 PM UTC
- Duration
- 2d 12h
Affected: Business Objects (BOBJ)
Timeline · 6 updates
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investigating Jun 09, 2026, 12:50 AM UTC
We are investigating the issue with BOBJ reports not running.
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identified Jun 09, 2026, 01:22 PM UTC
We have identified several overnight jobs that failed to run. Overnight we worked on the impacted servers and re-ran the jobs, however they did not complete as of this morning. We will continue to investigate. Financial reporting such as the Statement of Operations and GL account balances may not complete.
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identified Jun 09, 2026, 05:24 PM UTC
We have identified a further issue in the BOBJ data transfer and are re-running a data migration job. This is expected to take several hours to complete and we will provide further updates once it has finished.
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identified Jun 09, 2026, 08:22 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jun 09, 2026, 08:47 PM UTC
The data migration has completed and we are able to successfully run Statement of Ops and other reporting. We will continue to monitor the issue.
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resolved Jun 11, 2026, 12:52 PM UTC
We have had confirmation from most users that the Statement of Operations and other BOBJ reporting is working as expected. If you are seeing error messages or problems with BOBJ, please enter a support ticket.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 06:32 PM UTC
- Resolved
- Jun 09, 2026, 08:32 PM UTC
- Duration
- 1d 1h
Affected: 888tuffshed.com / Service ConnectSalesforce CRMKBMax (Product Configurator)
Timeline · 3 updates
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investigating Jun 08, 2026, 06:32 PM UTC
We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.
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identified Jun 08, 2026, 07:43 PM UTC
We have identified the issue and are working on a fix. Thanks again for your patience.
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resolved Jun 09, 2026, 08:32 PM UTC
The issue related to builder helper not downloading on the Home Depot side has been resolved. Thanks again for your patience.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 07:24 PM UTC
- Resolved
- May 29, 2026, 06:58 PM UTC
- Duration
- 23h 34m
Affected: tuffshed.com888tuffshed.com / Service ConnectCPQDocument ServicesDialpad (Phone System)
Timeline · 6 updates
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investigating May 28, 2026, 07:24 PM UTC
We’re investigating reports of users being unable to print, send, or save quotes. This is impacting both websites and Salesforce.
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identified May 28, 2026, 07:26 PM UTC
The issue has been identified and we’re working to resolve as quickly as possible.
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identified May 28, 2026, 09:15 PM UTC
Our team is continuing to troubleshoot this issue as a top priority. We will provide additional updates as we have them.
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identified May 29, 2026, 01:34 PM UTC
The team has identified the root cause of the outage and have fixed most services. Users should be able to generate documents and checkout successfully. We will continue to monitor throughout the day. There is a related issue which is causing all calls to route to the BDC. We are working to resolve that as quickly as possible.
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monitoring May 29, 2026, 02:23 PM UTC
We’ve implemented a fix for the Dialpad routing service and tested the results. All services impacted by this outage should be fully operational. Please contact Digital Support if you continue to experience issues.
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resolved May 29, 2026, 06:58 PM UTC
After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 03:18 PM UTC
- Resolved
- May 27, 2026, 05:04 PM UTC
- Duration
- 1h 46m
Affected: KBMax (Product Configurator)
Timeline · 3 updates
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investigating May 27, 2026, 03:18 PM UTC
Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.
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monitoring May 27, 2026, 04:05 PM UTC
We've implemented a fix for these issues. Please try relaunching the configurator which should remove the additional items. New quotes should not have the additional items added. Reach out to Digital Support if you continue to see this occurring.
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resolved May 27, 2026, 05:04 PM UTC
We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 02:53 PM UTC
- Resolved
- Jun 09, 2026, 01:20 PM UTC
- Duration
- 18d 22h
Affected: JD Edwards
Timeline · 3 updates
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investigating May 21, 2026, 02:53 PM UTC
We are currently investigating the intermittent connectivity issues occurring in JDE.
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investigating May 21, 2026, 02:54 PM UTC
We are continuing to investigate this issue.
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resolved Jun 09, 2026, 01:20 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 11:18 PM UTC
- Resolved
- May 13, 2026, 12:25 AM UTC
- Duration
- 1h 7m
Affected: JD Edwards
Timeline · 2 updates
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investigating May 12, 2026, 11:18 PM UTC
Users are receiving a sign error when trying to access JDE. The error indicates the wrong username/password is being entered. Our team is investigating this now.
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resolved May 13, 2026, 12:25 AM UTC
We rebooted the servers and can confirm users are able to successfully log in. Reach out to IT Support if you continue to experiences issues.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 07:25 PM UTC
- Resolved
- May 21, 2026, 09:29 PM UTC
- Duration
- 16d 2h
Affected: Spiff (Commissions)
Timeline · 2 updates
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investigating May 05, 2026, 07:25 PM UTC
We are currently investigating the issues related to Spiff and calculating commissions.
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resolved May 21, 2026, 09:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 05:35 PM UTC
- Resolved
- May 21, 2026, 02:52 PM UTC
- Duration
- 21d 21h
Affected: JD Edwards
Timeline · 3 updates
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investigating Apr 29, 2026, 05:35 PM UTC
We are currently investigating the JDE connectivity and jobs processing issues. Thanks for your patience.
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monitoring Apr 30, 2026, 01:32 PM UTC
The JDE servers have been rebooted and appear to be functioning as expected. We will continue to monitor throughout the day.
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resolved May 21, 2026, 02:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 07:38 PM UTC
- Resolved
- Apr 21, 2026, 04:21 PM UTC
- Duration
- 20h 42m
Affected: JD Edwards
Timeline · 2 updates
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investigating Apr 20, 2026, 07:38 PM UTC
We are currently investigating the performance related issues in JDE.
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resolved Apr 21, 2026, 04:21 PM UTC
We have implemented a fix that has addressed the performance issues with JDE. Thanks again for your patience while we work towards a resolution.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 04:06 PM UTC
- Resolved
- Mar 30, 2026, 07:45 PM UTC
- Duration
- 4d 3h
Affected: 888tuffshed.com / Service ConnectSalesforce CRMCPQKBMax (Product Configurator)
Timeline · 3 updates
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investigating Mar 26, 2026, 04:06 PM UTC
We are currently investigating the general slowness of the Configurator.
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monitoring Mar 30, 2026, 04:52 PM UTC
A fix has been implemented to address the Configurator performance issues and we are monitoring.
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resolved Mar 30, 2026, 07:45 PM UTC
The incident related to the Configurator performance has been resolved. Please contact Digital Support if you have any further issues.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:56 PM UTC
- Resolved
- Mar 26, 2026, 02:03 PM UTC
- Duration
- 20h 7m
Affected: Salesforce CRM
Timeline · 3 updates
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investigating Mar 25, 2026, 05:56 PM UTC
We are currently investigating the issue where people are receiving an error in Salesforce when creating a quote.
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monitoring Mar 25, 2026, 09:03 PM UTC
A fix has been implemented and we are monitoring this issue. Thanks again for your patience.
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resolved Mar 26, 2026, 02:03 PM UTC
The incident related to receiving an error when creating quotes in Salesforce has been resolved. Please let us know if you experience any further issues and thanks for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 06:11 PM UTC
- Resolved
- Jun 03, 2026, 07:20 PM UTC
- Duration
- 77d 1h
Affected: 888tuffshed.com / Service Connect
Timeline · 4 updates
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investigating Mar 18, 2026, 06:11 PM UTC
We are investigating the issue with team members not being able to submit payment on 888tuffshed.com.
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identified Mar 18, 2026, 06:41 PM UTC
The issue has been identified and we are working on a fix.
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monitoring Mar 18, 2026, 08:42 PM UTC
A fix for the payment submission issue has been implemented and we are monitoring.
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resolved Jun 03, 2026, 07:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 04:13 PM UTC
- Resolved
- Mar 13, 2026, 01:22 PM UTC
- Duration
- 2d 21h
Affected: Salesforce CRMDialpad (Phone System)
Timeline · 3 updates
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investigating Mar 10, 2026, 04:13 PM UTC
Dialpad is currently reporting issues ranging from call related issues, slow load times and Salesforce CTI connectivity issues on their status page. More updates to come as we receive them from Dialpad.
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monitoring Mar 10, 2026, 09:55 PM UTC
Dialpad has indicated on its status page that the issues should now be resolved and we are monitoring. Thanks again for your patience.
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resolved Mar 13, 2026, 01:22 PM UTC
The Dialpad issues have been resolved on Dialpad's end. Please let us know if you experience any further issues.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 02:48 PM UTC
- Resolved
- Feb 26, 2026, 08:53 PM UTC
- Duration
- 6h 4m
Affected: 888tuffshed.com / Service Connect
Timeline · 3 updates
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investigating Feb 26, 2026, 02:48 PM UTC
We are currently investigating the issue where solar lights are not showing as a line item configurator.
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monitoring Feb 26, 2026, 03:16 PM UTC
We have deployed a fix for this issue and are monitoring.
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resolved Feb 26, 2026, 08:53 PM UTC
This incident has been resolved, and solar lights should now show as line items in configurator. Thanks again for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 02:18 PM UTC
- Resolved
- Feb 25, 2026, 06:39 PM UTC
- Duration
- 4h 21m
Affected: Tableau
Timeline · 2 updates
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investigating Feb 25, 2026, 02:18 PM UTC
We are currently investigating the issue with the centralized scheduling dashboard missing data in Tableau.
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resolved Feb 25, 2026, 06:39 PM UTC
The issue with the centralized scheduling dashboard within Tableau missing data should now be resolved. Please let us know if you have any questions.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 10:17 PM UTC
- Resolved
- Feb 11, 2026, 03:21 PM UTC
- Duration
- 17h 4m
Affected: Salesforce PlatformSalesforce CRMCPQOrder ManagementField Services
Timeline · 2 updates
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investigating Feb 10, 2026, 10:17 PM UTC
Users are reporting errors navigating to various record pages in Salesforce while using Chrome browsers. The Digital Team recommends using a different browser, such as Firefox or IE Explorer until this is resolved.
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resolved Feb 11, 2026, 03:21 PM UTC
Users are reporting restored functionality in Salesforce with Chrome browsers.
Read the full incident report →
Critical February 10, 2026 - Detected by Pingoru
- Feb 10, 2026, 03:31 PM UTC
- Resolved
- Feb 10, 2026, 05:47 PM UTC
- Duration
- 2h 16m
Affected: Business Objects (BOBJ)
Timeline · 3 updates
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investigating Feb 10, 2026, 03:31 PM UTC
We are currently investigating the issue being reported that the BOBJ site https://bobj.tuffshed.com/BOE/CMC is not loading. More details to come and we appreciate your patience.
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monitoring Feb 10, 2026, 04:03 PM UTC
BOBJ should now be accessible. We are monitoring to ensure continuity. Thanks again for your patience.
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resolved Feb 10, 2026, 05:47 PM UTC
This incident has been resolved. Please let us know if you are still experiencing any issues related to BOBJ.
Read the full incident report →
Critical January 28, 2026 - Detected by Pingoru
- Jan 28, 2026, 02:31 PM UTC
- Resolved
- Jan 28, 2026, 08:43 PM UTC
- Duration
- 6h 11m
Affected: Jira
Timeline · 3 updates
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investigating Jan 28, 2026, 02:31 PM UTC
We are investigating reports that users are unable to access Jira tools including the IT support portal.
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monitoring Jan 28, 2026, 03:06 PM UTC
Our vendor has implemented a fix and the support portal and Jira services are back online. We will continue to monitor.
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resolved Jan 28, 2026, 08:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 10:51 PM UTC
- Resolved
- Jan 23, 2026, 02:03 PM UTC
- Duration
- 15h 12m
Affected: Email (Outlook/Webmail)SharePointTeamsOffice 365
Timeline · 2 updates
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investigating Jan 22, 2026, 10:51 PM UTC
The Digital Team and Microsoft are aware of performance challenges with Microsoft product, such as emails, Sharepoint and Teams features. The vendor is aware and investigating.
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resolved Jan 23, 2026, 02:03 PM UTC
Microsoft has resolved this issue. O365 resources are once again operational. Please let us know if you have any questions.
Read the full incident report →
Critical December 17, 2025 - Detected by Pingoru
- Dec 17, 2025, 02:13 PM UTC
- Resolved
- Dec 17, 2025, 08:27 PM UTC
- Duration
- 6h 13m
Affected: tuffshed.com888tuffshed.com / Service Connect
Timeline · 5 updates
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investigating Dec 17, 2025, 02:13 PM UTC
We are currently investigating reports that users receive a login screen when trying to configure a building and engaging with the vendor to find root cause.
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identified Dec 17, 2025, 02:21 PM UTC
The team has identified the cause of the issue and we are working with the vendor for a solution.
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identified Dec 17, 2025, 04:58 PM UTC
The vendor has provided us with a hotfix that did not resolve the issue. We are continuing to engage with them to resolve the issue with the login screen appearing.
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monitoring Dec 17, 2025, 05:53 PM UTC
The configurator is loading for both retail and THD flows at this time, we are continuing to test and monitor with the vendor. If you are still seeing the login page, please clear your cache and cookies and try to reload the page. If you continue to see the login screen or any other errors, please enter a ticket so we can follow up with the vendor.
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resolved Dec 17, 2025, 08:27 PM UTC
We received a root cause from the vendor and have confirmed internally and with the field teams that the configurator is working as expected at this time.
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2025, 08:38 PM UTC
- Resolved
- Dec 12, 2025, 09:31 PM UTC
- Duration
- 52m
Affected: JD Edwards
Timeline · 2 updates
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investigating Dec 12, 2025, 08:38 PM UTC
Some users are seeing a timeout error while trying to login to JDE. Other users may be able to login, but are experiencing slowness within the application. Our team is investigating now.
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resolved Dec 12, 2025, 09:31 PM UTC
We restarted the JDE server, which resolved the error. Please try accessing JDE again and let support know if you continue to have issues.
Read the full incident report →
Critical December 10, 2025 - Detected by Pingoru
- Dec 10, 2025, 08:16 PM UTC
- Resolved
- Dec 10, 2025, 08:30 PM UTC
- Duration
- 13m
Affected: Business Objects (BOBJ)
Timeline · 2 updates
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investigating Dec 10, 2025, 08:16 PM UTC
Users are unable to login to BOBJ and are seeing a message indicating the page can't connect. Our team is looking into this now.
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resolved Dec 10, 2025, 08:30 PM UTC
This incident is resolved, please try logging into BOBJ again.
Read the full incident report →
Critical December 10, 2025 - Detected by Pingoru
- Dec 10, 2025, 04:36 PM UTC
- Resolved
- Dec 10, 2025, 08:17 PM UTC
- Duration
- 3h 41m
Affected: JD Edwards
Timeline · 2 updates
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investigating Dec 10, 2025, 04:36 PM UTC
We are currently investigating the issue where team members are having difficulties signing into JDE and are being presented with the error message "Gateway Timeout: This corporate app can't be accessed."
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resolved Dec 10, 2025, 08:17 PM UTC
The issue with JD Edwards timing out has been resolved and team members should now be able to log in. Thanks for your patience.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 10:47 PM UTC
- Resolved
- Dec 03, 2025, 09:06 PM UTC
- Duration
- 1d 22h
Affected: KBMax (Product Configurator)
Timeline · 2 updates
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identified Dec 01, 2025, 10:47 PM UTC
We're investigating an issue affecting doors on Premier Standard Ranch buildings. The 4'x6'2" Single Shed Door is showing as an upgrade and charging $299 on the quote. We are working to resolve this as quickly as possible.
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resolved Dec 03, 2025, 09:06 PM UTC
We've implemented a fix for this issue. Users will need to relaunch the configurator and save for the changes to take effect.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 04:48 PM UTC
- Resolved
- Dec 01, 2025, 05:51 PM UTC
- Duration
- 1h 3m
Affected: tuffshed.comSalesforce CRM
Timeline · 2 updates
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investigating Dec 01, 2025, 04:48 PM UTC
We are currently investigating the issue with promo codes not applying to Premier Series® and Premier PRO Series™ buildings.
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resolved Dec 01, 2025, 05:51 PM UTC
We have found the issue with promos not applying and the issue is now resolved. Team members will need to re-save their quotes and promos will reflect. Thanks for your patience.
Read the full incident report →
