Tuff Shed incident
IM-449 - Users and customers are prompted with a login screen when trying to configure a building through retail or THD flows.
Tuff Shed experienced a critical incident on December 17, 2025 affecting tuffshed.com and 888tuffshed.com / Service Connect, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 02:13 PM UTC
We are currently investigating reports that users receive a login screen when trying to configure a building and engaging with the vendor to find root cause.
- identified Dec 17, 2025, 02:21 PM UTC
The team has identified the cause of the issue and we are working with the vendor for a solution.
- identified Dec 17, 2025, 04:58 PM UTC
The vendor has provided us with a hotfix that did not resolve the issue. We are continuing to engage with them to resolve the issue with the login screen appearing.
- monitoring Dec 17, 2025, 05:53 PM UTC
The configurator is loading for both retail and THD flows at this time, we are continuing to test and monitor with the vendor. If you are still seeing the login page, please clear your cache and cookies and try to reload the page. If you continue to see the login screen or any other errors, please enter a ticket so we can follow up with the vendor.
- resolved Dec 17, 2025, 08:27 PM UTC
We received a root cause from the vendor and have confirmed internally and with the field teams that the configurator is working as expected at this time.