Tuff Shed incident

IM-439 Issues Entering Tuff Shed Leads In Service Connect

Tuff Shed experienced a minor incident on November 17, 2025 affecting 888tuffshed.com / Service Connect, lasting 7d 2h. The incident has been resolved; the full update timeline is below.

Started: Nov 17, 2025, 05:21 PM UTC
Resolved: Nov 24, 2025, 08:15 PM UTC
Duration: 7d 2h
Detected by Pingoru: Nov 17, 2025, 05:21 PM UTC

Affected components

888tuffshed.com / Service Connect

Update timeline

investigating Nov 17, 2025, 05:21 PM UTC

We are currently investigating an issue on HD Service Connect where people who are signing in as a HD associate are unable to enter a Tuff Shed lead. More details to come as we investigate.
resolved Nov 24, 2025, 08:15 PM UTC

This incident has been resolved.