Is Tuff Shed down?

Last checked 1m ago
Current status
Tuff Shed is having a partial outage

Active incident: IM-445 Installer Job Completion Packet Automation

Official status page: https://status.tuffshed.com · Polled every 5 minutes · 27 components tracked

Tuff Shed is reporting a partial outage right now (last checked 1m ago). Some components are affected; others remain operational.

Real-time Tuff Shed status, recent outages, and incident history — pulled directly from Tuff Shed's official status page at https://status.tuffshed.com every 5 minutes. Pingoru tracks 27 Tuff Shed services and has captured 13 incidents in the last 90 days (97.98% uptime). Get email, Slack, Discord, or webhook alerts the moment Tuff Shed reports a new incident — free for 5 monitors, no credit card.

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Tuff Shed uptime 97.98% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 185d 22h
    Started Dec 09, 2025, 09:55 PM UTC
    Salesforce CRMOrder ManagementField Services
    Timeline · 1 update
    • investigating · Dec 09, 2025, 09:55 PM UTC

      We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically. Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Latest: We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically. Currently, there is a workaround. Whe…

Recent outages & incidents

Past 90 days
  1. Resolved 2d 12h
    Started Jun 09, 2026, 12:50 AM UTC · Resolved Jun 11, 2026, 12:52 PM UTC
    Business Objects (BOBJ)
    Timeline · 6 updates
    • investigating · Jun 09, 2026, 12:50 AM UTC

      We are investigating the issue with BOBJ reports not running.

    • identified · Jun 09, 2026, 01:22 PM UTC

      We have identified several overnight jobs that failed to run. Overnight we worked on the impacted servers and re-ran the jobs, however they did not complete as of this morning. We will continue to investigate. Financial reporting such as the Statement of Operations and GL account balances may not complete.

    • identified · Jun 09, 2026, 05:24 PM UTC

      We have identified a further issue in the BOBJ data transfer and are re-running a data migration job. This is expected to take several hours to complete and we will provide further updates once it has finished.

    • identified · Jun 09, 2026, 08:22 PM UTC

      We are continuing to work on a fix for this issue.

    • monitoring · Jun 09, 2026, 08:47 PM UTC

      The data migration has completed and we are able to successfully run Statement of Ops and other reporting. We will continue to monitor the issue.

    • resolved · Jun 11, 2026, 12:52 PM UTC

      We have had confirmation from most users that the Statement of Operations and other BOBJ reporting is working as expected. If you are seeing error messages or problems with BOBJ, please enter a support ticket.

    Latest: We have had confirmation from most users that the Statement of Operations and other BOBJ reporting is working as expected. If you are seeing error messages or problems with BOBJ, p…

  2. Resolved 1d 1h
    Started Jun 08, 2026, 06:32 PM UTC · Resolved Jun 09, 2026, 08:32 PM UTC
    888tuffshed.com / Service ConnectSalesforce CRMKBMax (Product Configurator)
    Timeline · 3 updates
    • investigating · Jun 08, 2026, 06:32 PM UTC

      We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.

    • identified · Jun 08, 2026, 07:43 PM UTC

      We have identified the issue and are working on a fix. Thanks again for your patience.

    • resolved · Jun 09, 2026, 08:32 PM UTC

      The issue related to builder helper not downloading on the Home Depot side has been resolved. Thanks again for your patience.

    Latest: The issue related to builder helper not downloading on the Home Depot side has been resolved. Thanks again for your patience.

  3. Resolved 23h 34m
    Started May 28, 2026, 07:24 PM UTC · Resolved May 29, 2026, 06:58 PM UTC
    tuffshed.com888tuffshed.com / Service ConnectCPQDocument ServicesDialpad (Phone System)
    Timeline · 6 updates
    • investigating · May 28, 2026, 07:24 PM UTC

      We’re investigating reports of users being unable to print, send, or save quotes. This is impacting both websites and Salesforce.

    • identified · May 28, 2026, 07:26 PM UTC

      The issue has been identified and we’re working to resolve as quickly as possible.

    • identified · May 28, 2026, 09:15 PM UTC

      Our team is continuing to troubleshoot this issue as a top priority. We will provide additional updates as we have them.

    • identified · May 29, 2026, 01:34 PM UTC

      The team has identified the root cause of the outage and have fixed most services. Users should be able to generate documents and checkout successfully. We will continue to monitor throughout the day. There is a related issue which is causing all calls to route to the BDC. We are working to resolve that as quickly as possible.

    • monitoring · May 29, 2026, 02:23 PM UTC

      We’ve implemented a fix for the Dialpad routing service and tested the results. All services impacted by this outage should be fully operational. Please contact Digital Support if you continue to experience issues.

    • resolved · May 29, 2026, 06:58 PM UTC

      After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.

    Latest: After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.

  4. Resolved 1h 46m
    Started May 27, 2026, 03:18 PM UTC · Resolved May 27, 2026, 05:04 PM UTC
    KBMax (Product Configurator)
    Timeline · 3 updates
    • investigating · May 27, 2026, 03:18 PM UTC

      Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.

    • monitoring · May 27, 2026, 04:05 PM UTC

      We've implemented a fix for these issues. Please try relaunching the configurator which should remove the additional items. New quotes should not have the additional items added. Reach out to Digital Support if you continue to see this occurring.

    • resolved · May 27, 2026, 05:04 PM UTC

      We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.

    Latest: We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.

  5. Resolved 18d 22h
    Started May 21, 2026, 02:53 PM UTC · Resolved Jun 09, 2026, 01:20 PM UTC
    JD Edwards
    Timeline · 3 updates
    • investigating · May 21, 2026, 02:53 PM UTC

      We are currently investigating the intermittent connectivity issues occurring in JDE.

    • investigating · May 21, 2026, 02:54 PM UTC

      We are continuing to investigate this issue.

    • resolved · Jun 09, 2026, 01:20 PM UTC

      The issue has been resolved.

    Latest: The issue has been resolved.

See the full Tuff Shed outage history

8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 12 incidents View full outage history →