Resolved after 31 days 21 hours, affecting Salesforce CRM and Dialpad (Phone System), on November 13, 2025.
Good morning team members, The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.
Affected components
Update timeline
- investigating Nov 13, 2025, 06:49 PM UTC
We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come. You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
- investigating Nov 14, 2025, 05:07 PM UTC
We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
- investigating Nov 17, 2025, 02:30 PM UTC
We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
- monitoring Dec 12, 2025, 09:51 PM UTC
A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.
- resolved Dec 15, 2025, 04:41 PM UTC
Good morning team members, The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.
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