Tuff Shed experienced a major incident on October 31, 2025 affecting Document Services, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2025, 05:40 PM UTC
We are currently receiving reports that the "What to Expect" doc is not being included when performing the e-sign and in person signing. We are investigating this issue and will post updates as we find them.
- investigating Oct 31, 2025, 06:40 PM UTC
Our team is investigating a set of known issues with the new document generator. These issues include the "What To Expect" document missing from the packet, tax not calculating correctly on documents, and scheduled payments showing $0 on the opportunity. This may also be affecting cut sheets updating when being reran. We are working to resolve these as quickly as possible.
- monitoring Oct 31, 2025, 06:58 PM UTC
We've implemented a fix for the following errors: 1. The "What to Expect" document not attaching in packets 2. The quote total not correctly including tax 3. Scheduled Payments showing as $0 on the opportunity If you were experiencing any of these, please try to generate packets again and let support know if issues persist.
- resolved Oct 31, 2025, 08:28 PM UTC
We've confirmed this incident is resolved. Contact IT Support if you continue to have issues.