Tuff Shed incident

IM-444 Default single shed door is charging $299 on Premier Standard Ranch buildings

Tuff Shed experienced a minor incident on December 1, 2025 affecting KBMax (Product Configurator), lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started: Dec 01, 2025, 10:47 PM UTC
Resolved: Dec 03, 2025, 09:06 PM UTC
Duration: 1d 22h
Detected by Pingoru: Dec 01, 2025, 10:47 PM UTC

Affected components

KBMax (Product Configurator)

Update timeline

identified Dec 01, 2025, 10:47 PM UTC

We're investigating an issue affecting doors on Premier Standard Ranch buildings. The 4'x6'2" Single Shed Door is showing as an upgrade and charging $299 on the quote. We are working to resolve this as quickly as possible.
resolved Dec 03, 2025, 09:06 PM UTC

We've implemented a fix for this issue. Users will need to relaunch the configurator and save for the changes to take effect.