Tuff Shed incident

Jira tools including the IT support portal may not be accessible

Resolved after 6 hours 11 minutes, affecting Jira, on January 28, 2026.

monitoring Jan 28, 2026, 03:06 PM UTC

Our vendor has implemented a fix and the support portal and Jira services are back online. We will continue to monitor.

Started: Jan 28, 2026, 02:31 PM UTC
Resolved: Jan 28, 2026, 08:43 PM UTC
Duration: 6h 11m
Detected by Pingoru: Jan 28, 2026, 02:31 PM UTC

Affected components

Jira

Update timeline

investigating Jan 28, 2026, 02:31 PM UTC

We are investigating reports that users are unable to access Jira tools including the IT support portal.
monitoring Jan 28, 2026, 03:06 PM UTC

Our vendor has implemented a fix and the support portal and Jira services are back online. We will continue to monitor.
resolved Jan 28, 2026, 08:43 PM UTC

This incident has been resolved.

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