Tuff Shed incident

Jira tools including the IT support portal may not be accessible

Critical Resolved View vendor source →

Tuff Shed experienced a critical incident on January 28, 2026 affecting Jira, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 02:31 PM UTC
Resolved
Jan 28, 2026, 08:43 PM UTC
Duration
6h 11m
Detected by Pingoru
Jan 28, 2026, 02:31 PM UTC

Affected components

Jira

Update timeline

  1. investigating Jan 28, 2026, 02:31 PM UTC

    We are investigating reports that users are unable to access Jira tools including the IT support portal.

  2. monitoring Jan 28, 2026, 03:06 PM UTC

    Our vendor has implemented a fix and the support portal and Jira services are back online. We will continue to monitor.

  3. resolved Jan 28, 2026, 08:43 PM UTC

    This incident has been resolved.