Tuff Shed Outage History

Tuff Shed is up right now

Tuff Shed had 52 outages in the last 2 years totaling 72h 50m of downtime — averaging 2.1 incidents per month.

There were 52 Tuff Shed outages since June 16, 2025 totaling 72h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tuffshed.com

Major June 25, 2025

IM-416 Salesforce back office groups are missing

Detected by Pingoru
Jun 25, 2025, 12:35 AM UTC
Resolved
Jun 25, 2025, 09:30 PM UTC
Duration
20h 54m
Affected: CPQ
Timeline · 3 updates
  1. identified Jun 25, 2025, 12:35 AM UTC

    We’ve identified an issue regarding some back office Salesforce groups that are missing. Users may experience an error indicating “insufficient access rights” when trying to access a quote. Our team is working with Salesforce to get these restored as quickly as possible.

  2. identified Jun 25, 2025, 03:05 PM UTC

    We've restored back office groups which should allow users to access the configurator successfully. Our team is working to restore public groups for Call Center Users.

  3. resolved Jun 25, 2025, 09:30 PM UTC

    We've completed the restoration of all back office and call center public groups. Please contact IT Support if you continue to have further issues.

Read the full incident report →

Major June 16, 2025

IM-415 Installers are unable to access the FSL mobile app

Detected by Pingoru
Jun 16, 2025, 01:17 PM UTC
Resolved
Jun 18, 2025, 05:13 PM UTC
Duration
2d 3h
Affected: Field Services
Timeline · 6 updates
  1. investigating Jun 16, 2025, 01:17 PM UTC

    We’re investigating an issue where installers are receiving an error saying the “URL No Longer Exists” when trying to access the FSL mobile app.

  2. investigating Jun 16, 2025, 05:01 PM UTC

    We're waiting to hear back from Salesforce's technical team regarding this issue. We will continue to work with them to get this resolved as quickly as possible.

  3. identified Jun 16, 2025, 10:54 PM UTC

    The Salesforce team has identified the cause of the issue and is applying a fix. Users may now be able to login to the Field Service mobile app.

  4. monitoring Jun 17, 2025, 02:46 PM UTC

    Salesforce has implemented a fix and we’re monitoring the results. Please try accessing the FSL mobile app again and let IT Support know if you continue to experience issues.

  5. resolved Jun 18, 2025, 05:13 PM UTC

    We've confirmed this incident is resolved. Please try logging into the FSL app again and let IT Support know if you continue to have issues.

  6. postmortem Jun 24, 2025, 03:15 PM UTC

    **RCA** * This was related to a recent release for Summer '25: Redirect legacy \(non-enhanced\) My Domain hostnames update **Incident Summary** * A recent update by Salesforce disabled a Salesforce feature used as part of Field Service mobile \(re: the app’s URL link to Prod\). A workaround was implemented that temporarily restores this feature. The URL will need to be upgraded to an enhanced domain. **Start/End Times** * June 16th through June 18th

Read the full incident report →