Tuff Shed incident

IM-443 Promo Not Applying

Resolved after 1 hour 3 minutes, affecting tuffshed.com and Salesforce CRM, on December 1, 2025.

resolved Dec 01, 2025, 05:51 PM UTC

We have found the issue with promos not applying and the issue is now resolved. Team members will need to re-save their quotes and promos will reflect. Thanks for your patience.

Started
Dec 01, 2025, 04:48 PM UTC
Resolved
Dec 01, 2025, 05:51 PM UTC
Duration
1h 3m
Detected by Pingoru
Dec 01, 2025, 04:48 PM UTC

Affected components

tuffshed.comSalesforce CRM

Update timeline

  1. investigating Dec 01, 2025, 04:48 PM UTC

    We are currently investigating the issue with promo codes not applying to Premier Series® and Premier PRO Series™ buildings.

  2. resolved Dec 01, 2025, 05:51 PM UTC

    We have found the issue with promos not applying and the issue is now resolved. Team members will need to re-save their quotes and promos will reflect. Thanks for your patience.

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