There were 31 Thomson Reuters Legaltech Platform outages since February 5, 2026 totaling 5910h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
THIS IS A SCHEDULED EVENT Dec 19 , 10:00 - 18:00 CST Jan 28 , 12:56 CST Scheduled - "Tracker will be undergoing maintenance and unavailable on Saturday 12/19/2026, from 9:00 AM PST to 5:00 PM PST."
We are currently experiencing a performance issue with Searches with our CLEAR and Public Records applications. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
This incident has been resolved.
Apr 25 , 18:53 CDT Resolved - This incident has been resolved. Apr 25 , 18:35 CDT Update - A fix has been implemented, and we are monitoring the results. Apr 25 , 18:33 CDT Update - We are continuing to investigate this issue. Apr 25 , 18:04 CDT Investigating - We are currently investigating this issue.
Apr 21 , 21:59 CDT Resolved - This incident has been resolved. Apr 21 , 18:57 CDT Investigating - We are currently investigating this issue.
Apr 11 , 19:10 CDT Resolved - This incident has been resolved. Apr 11 , 16:47 CDT Monitoring - Systems are online. We are monitoring performance and error rates. Apr 11 , 13:47 CDT Update - The primary fix has been implemented and systems are coming back online. Apr 11 , 11:01 CDT Identified - The issue has been identified and a fix is being implemented. Apr 11 , 09:11 CDT Investigating - We are currently investigating this issue.
Apr 7 , 08:33 CDT Resolved - This incident has been resolved. Apr 7 , 08:33 CDT Update - Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed. Apr 7 , 08:14 CDT Update - We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible. Apr 7 , 07:44 CDT Investigating - One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.
Apr 2 , 22:25 CDT Resolved - This incident has been resolved. Apr 2 , 18:35 CDT Investigating - We are currently investigating this issue.
Apr 1 , 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1 , 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1 , 04:51 CDT Update - We are currently investigating the issue. Apr 1 , 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.
Apr 1 , 02:21 CDT Resolved - This incident has been resolved. Apr 1 , 02:17 CDT Update - We are continuing to investigate this issue. Mar 31 , 17:33 CDT Investigating - We are currently investigating this issue.
Mar 31 , 00:03 CDT Resolved - AI assisted research features are now operational Mar 30 , 19:28 CDT Investigating - We are currently conducting several updates which may result in service downtime for AI assisted research features. We expect systems will be restored shortly - thank you for your patience.
Mar 30 , 11:07 CDT Resolved - The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal. Mar 30 , 10:30 CDT Update - We are continuing to investigate this issue. Mar 30 , 09:01 CDT Investigating - Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.
Mar 30 , 07:47 CDT Resolved - The slowness reported earlier has been successfully addressed through a SKU upgrade, and the issue is now resolved. Services have stabilized and should now be functioning normally as expected. Mar 30 , 07:27 CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 30 , 07:24 CDT Update - The emergency maintenance has been completed successfully. Mar 30 , 06:33 CDT Update - The maintenance window starts now. Mar 30 , 05:20 CDT Investigating - An emergency maintenance activity has been scheduled in the Azure UK region and is expected to take approximately 30 minutes. During this maintenance window, end users may experience a brief service interruption or temporary outage. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share an update once the confirmed start time is available.
Mar 25 , 11:02 CDT Resolved - This incident has been resolved. Mar 25 , 09:05 CDT Investigating - We are currently investigating the issue
Mar 23 , 08:25 CDT Resolved - This incident has been resolved. Mar 23 , 08:20 CDT Monitoring - Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required. Mar 23 , 07:25 CDT Investigating - We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service. Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
Mar 20 , 20:45 CDT Resolved - This incident has been resolved. Mar 20 , 19:45 CDT Update - We are continuing to investigate this issue. Mar 20 , 19:43 CDT Investigating - We are currently investigating this issue.
On Mar 19 between 12:26AM GMT and 10:59AM GMT we performed an emergency change for a production issue, which resulted in unplanned impact on the Files Module functionality for HighQ US and UK regions. The issue is fully mitigated
We are currently investigating this issue.
We are investigating an extended service disruption related to a backend database issue. Automated recovery did not complete successfully, and our engineers are actively performing manual steps to restore service.
This issue continues to affect a subset of customers hosted in the UK. Our engineers remain actively engaged in manual recovery, which is taking additional time to complete safely. Further updates will be shared as work progresses.
The incident has been mitigated and service has been restored for affected customers. We are continuing to monitor the environment to ensure stability. A root cause investigation is now underway, and we will share further details once available.
This incident has been resolved.
The instance load time is unusually slow. The support team is currently investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating the issue.
The issue has been fully mitigated; services are back to normal performance.
HighQ UK support teams noticed 500 errors in DataDog relating to iSheets microservices on SG2 server hosted instances. When clients are attemtping to save their changes in iSheets, they receive the following error - "Due to a system error, this record has not been saved". Support groups have been engaged and are investigating the issue.
The teams have discovered that the impacted iSheet database is in a recovery state, which is resulting in application errors when users attempt to save iSheets records. Engineering, Database and Platform teams are engaged and are working to restore the service. More information will be shared in subsequent communications.
The issue is resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
This incident has been resolved.
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