Thomson Reuters Legaltech Platform incident

Westlaw Search Degradation

Major Ongoing View vendor source →

Thomson Reuters Legaltech Platform is currently experiencing a major incident affecting Practical Law US and Practical Law Canada and 1 more component, which began 1d ago. The vendor's full update timeline is below.

Started
May 08, 2026, 01:12 AM UTC
Resolved
Ongoing
Duration
● 1d 1h
Detected by Pingoru
May 08, 2026, 01:12 AM UTC

Affected components

Practical Law USPractical Law CanadaPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZWestlaw Japan

Update timeline

  1. identified May 08, 2026, 01:12 AM UTC

    Search features are degraded in one region. We are in the process of shifting traffic to our second region, and all new user sessions will now be routed to the functional region.

  2. identified May 08, 2026, 03:05 AM UTC

    We continue to shift traffic away from the degraded infrastructure. Most features are functional with some experiencing longer response times.

  3. identified May 08, 2026, 08:29 AM UTC

    All new user sessions are routed to the functional region US-East2 and we continue to monitor the progress of AWS.

  4. identified May 08, 2026, 08:29 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 08, 2026, 04:02 PM UTC

    We continue to work with our cloud provider to route around and restore our degraded infrastructure.

  6. monitoring May 09, 2026, 12:27 AM UTC

    All infrastructure is reporting as healthy, and we are monitoring systems as we return traffic to normal routing.