Thomson Reuters Legaltech Platform incident

Emails not being sent for some HighQ instances in UK

Major Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a major incident on May 7, 2026 affecting UK HiqhQ (Collaborate), lasting 47m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 01:47 PM UTC
Resolved
May 07, 2026, 02:34 PM UTC
Duration
47m
Detected by Pingoru
May 07, 2026, 01:47 PM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating May 07, 2026, 01:47 PM UTC

    We are currently investigating this issue.

  2. monitoring May 07, 2026, 02:04 PM UTC

    Email services have been restarted, emails have been sent and the backlog has been cleared.

  3. monitoring May 07, 2026, 02:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 07, 2026, 02:34 PM UTC

    This incident has been resolved.