Thomson Reuters Legaltech Platform Outage History

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Pingoru has recorded 159 incidents for Thomson Reuters Legaltech Platform: 158 in the last 12 months and 31 in the last 90 days.

Source: legal-status.thomsonreuters.com

159incidents recorded
158last 12 months
31last 90 days
3 daystypical duration
Incidents per month
02040AprMayJunJulAugSepOct9
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Thomson Reuters Legaltech Platform in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202639644 of 720 (89%)
May 20261459 of 744 (8%)
June 202611370 of 720 (51%)
July 2026965 of 744 (9%)
August 2026843 of 744 (6%)
September 20261216 of 720 (2%)
October 2026920 of 592 (3%)

Incidents, newest first

Minor August 6, 2026 HighQ US Workflow Delays 5h 57m USA HighQ (Collaborate)

Started Aug 06, 2026, 08:25 PM UTC· resolved Aug 07, 2026, 02:23 AM UTC

  1. investigating Aug 06, 2026, 08:25 PM UTC

    We are investigating an issue affecting workflow execution in the US region

  2. identified Aug 06, 2026, 09:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2026, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2026, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026 CLEAR Reverse Phone 1d 2h CLEAR

Started Aug 03, 2026, 05:02 PM UTC· resolved Aug 04, 2026, 07:42 PM UTC

  1. investigating Aug 03, 2026, 05:02 PM UTC

    We’re currently experiencing a technical issue with our Reverse Phones Lookup service, making results for many phone numbers temporarily unavailable. CLEAR’s other Phone search data sources are not affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We’ll update this notice once the service has been restored.

  2. investigating Aug 03, 2026, 07:18 PM UTC

    We are continuing to investigate this issue with the data provider.

  3. identified Aug 04, 2026, 06:32 PM UTC

    We’ve identified the root cause of this issue, which originates with a third-party data provider. They have confirmed a fix is underway; no ETA has been provided. We are monitoring closely and will update this page as soon as we have more information.

  4. monitoring Aug 04, 2026, 07:18 PM UTC

    Our data provider has implemented a fix for this issue. We are monitoring the situation closely and will confirm full resolution shortly.

  5. resolved Aug 04, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2026 HighQ US Service Interuption 2h 48m USA HighQ (Collaborate)

Started Jul 31, 2026, 03:01 PM UTC· resolved Jul 31, 2026, 05:49 PM UTC

  1. investigating Jul 31, 2026, 03:01 PM UTC

    We are currently investigating an issue affecting a subset of instances in HighQ US

  2. identified Jul 31, 2026, 03:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 31, 2026, 05:49 PM UTC

    This incident is resolved, and all functionality is operating normally

Read the full incident report →

Notice July 29, 2026 HighQ Syncly Integration Issue 18h 13m EMEA HighQ (Collaborate), UK HighQ (Collaborate), USA HighQ (Collaborate)

Started Jul 29, 2026, 11:46 AM UTC· resolved Jul 30, 2026, 06:00 AM UTC

  1. investigating Jul 29, 2026, 11:46 AM UTC

    HighQ instances integrating Syncly with specific user management APIs are experiencing intermittent disruptions. We are pushing emergency upgrades today to HighQ instances utilizing this integration to solve this issue and prevent further disruption.

  2. identified Jul 29, 2026, 06:12 PM UTC

    The expedited upgrades for affected instances will be completed in EMEA/UK regions by 3am UTC and in the US region by 10am UTC

  3. resolved Jul 30, 2026, 06:00 AM UTC

    This incident has been resolved

Read the full incident report →

Minor July 23, 2026 Slow Deep Research responses in Westlaw and Practical Law 3h 30m Practical Law US, Practical Law Canada, Westlaw US, Westlaw Canada

Started Jul 23, 2026, 04:50 PM UTC· resolved Jul 23, 2026, 08:20 PM UTC

  1. investigating Jul 23, 2026, 04:50 PM UTC

    We are currently investigating this issue.

  2. identified Jul 23, 2026, 06:18 PM UTC

    We are experiencing slower response times and intermittent errors within AI assisted research features due to degradation in Microsoft Azure's US West region. We are working with Microsoft to resolve the issue and redirect traffic to healthy regions. https://azure.status.microsoft/en-us/status

  3. monitoring Jul 23, 2026, 07:25 PM UTC

    Response times and error rates have returned to normal levels. We continue monitoring while working with Microsoft on full resolution.

  4. resolved Jul 23, 2026, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2026 Email Delivery Delays Affecting Some UK Hosted Customers 3h 22m UK HighQ (Collaborate)

Started Jul 17, 2026, 10:28 AM UTC· resolved Jul 17, 2026, 01:51 PM UTC

  1. investigating Jul 17, 2026, 10:28 AM UTC

    We are investigating an issue affecting a limited number of customers where HighQ emails are not being delivered to certain recipient domains using Mimecast. The impact is limited to a small subset of customers. Our teams are actively investigating and will provide further updates as more information becomes available.

  2. resolved Jul 17, 2026, 01:51 PM UTC

    The issue affecting email delivery to certain recipient domains protected by Mimecast has been resolved. Following an extended monitoring period, we have observed normal email delivery and no further customer impact. Our investigation found no issues within our platform, and service recovered without any corrective action on our part. Based on the information available, we believe the cause of the disruption was external to our service. We will continue to review any information that becomes available to help further understand the underlying cause. This incident is now closed. Thank you for your patience while we investigated and monitored the situation.

Read the full incident report →

Major July 15, 2026 SSO Authentication Redirects to HighQ Hub 1h 13m APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate) and 3 more

Started Jul 15, 2026, 06:02 PM UTC· resolved Jul 15, 2026, 07:16 PM UTC

  1. investigating Jul 15, 2026, 06:02 PM UTC

    Customers with SSO enabled get redirected to HighQ Hub when attempting to log in. We are currently investigating the issue.

  2. identified Jul 15, 2026, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 06:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026 HighQ UK unavailable for customers hosted in Azure 1h 4m UK HighQ (Collaborate)

Started Jul 14, 2026, 10:05 AM UTC· resolved Jul 14, 2026, 11:10 AM UTC

  1. investigating Jul 14, 2026, 10:05 AM UTC

    We are currently investigating an issue affecting customer environments hosted in the Azure UK region. Customers may be experiencing difficulties accessing their instance at this time. Our engineering teams are actively working to identify the cause and restore service as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience while we work to resolve this issue.

  2. monitoring Jul 14, 2026, 10:13 AM UTC

    The service disruption affecting customer environments has now been resolved, and all services are operating normally. Our teams identified the issue and implemented corrective actions to restore service. We continue to monitor the environment closely to ensure ongoing stability. We apologise for the disruption and thank you for your patience and understanding.

  3. resolved Jul 14, 2026, 11:10 AM UTC

    Service was restored earlier and has remained stable throughout our monitoring period. As no further issues have been observed, we are now closing this incident. We appreciate your patience while we investigated and resolved the disruption. Should you experience any further issues, please contact our support team.

Read the full incident report →

Major July 9, 2026 HighQ US iSheet Update Issue 6h 16m USA HighQ (Collaborate)

Started Jul 09, 2026, 01:56 PM UTC· resolved Jul 09, 2026, 08:12 PM UTC

  1. investigating Jul 09, 2026, 01:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 09, 2026, 02:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2026 HighQ US Contract Express Errors 1d 5h USA HighQ (Collaborate)

Started Jul 08, 2026, 03:58 PM UTC· resolved Jul 09, 2026, 09:28 PM UTC

  1. investigating Jul 08, 2026, 03:58 PM UTC

    We are investigating an issue with the HighQ Contract Express integration in the US region.

  2. monitoring Jul 09, 2026, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026 CLEAR License Plate Search Issue 5h CLEAR

Started Jul 01, 2026, 04:57 PM UTC· resolved Jul 01, 2026, 09:57 PM UTC

  1. investigating Jul 01, 2026, 04:57 PM UTC

    We are currently experiencing an issue affecting license plate searches. Our team is actively working with our vendor to resolve the issue. We apologize for any inconvenience and will provide updates as they become available.

  2. identified Jul 01, 2026, 06:22 PM UTC

    Fix is currently being rolled out, and you should begin to see improvements soon. The full rollout is expected to be completed within the next 90 minutes.

  3. identified Jul 01, 2026, 07:58 PM UTC

    The majority of the issues have been resolved, and our team is actively working with the vendor to address the remaining issues.

  4. resolved Jul 01, 2026, 09:57 PM UTC

    The vendor has corrected the issue and the incident has been resolved.

Read the full incident report →

Major June 23, 2026 HighQ Hub Outage 7h 29m APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate) and 3 more

Started Jun 23, 2026, 07:44 PM UTC· resolved Jun 24, 2026, 03:14 AM UTC

  1. investigating Jun 23, 2026, 07:44 PM UTC

    We are currently investigating this issue.

  2. identified Jun 23, 2026, 08:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 23, 2026, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 24, 2026, 03:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026 Westlaw login and site slowness 1h Westlaw US, Westlaw Canada, Westlaw UK, Westlaw ANZ and 1 more

Started Jun 22, 2026, 02:27 PM UTC· resolved Jun 22, 2026, 03:28 PM UTC

  1. investigating Jun 22, 2026, 02:27 PM UTC

    “We are currently experiencing a performance issue with the Westlaw service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.”

  2. monitoring Jun 22, 2026, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026 "General issue with the iSheet attachments 1d 2h APAC HighQ (Collaborate), APAC HiqhQ (Publisher), CAN HighQ (Collaborate), CAN HiqhQ (Publisher) and 10 more

Started Jun 22, 2026, 07:50 AM UTC· resolved Jun 23, 2026, 10:09 AM UTC

  1. investigating Jun 22, 2026, 07:50 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2026, 07:51 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 22, 2026, 01:39 PM UTC

    The issue affects a subset of HighQ instances and a solution is scheduled to be applied outside of regional business hours

  4. identified Jun 22, 2026, 01:40 PM UTC

    The issue affects a subset of HighQ instances and a solution is scheduled to be applied outside of regional business hours

  5. resolved Jun 23, 2026, 10:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 CoCounsel (UK, CA) – Westlaw AI Research Features - Request failing or slow for AIAR and DeepResearch 10h 25m CoCounsel Core - US, Practical Law Canada, Practical Law UK, Westlaw Canada and 1 more

Started Jun 09, 2026, 04:47 PM UTC· resolved Jun 10, 2026, 03:12 AM UTC

  1. investigating Jun 09, 2026, 04:47 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2026, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 10:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 03:12 AM UTC

    Issue is resolved.

Read the full incident report →

Notice June 8, 2026 Westlaw and CoCounsel degradation for AI assisted research features 1h 21m Practical Law US, CoCounsel Core - US, Practical Law Canada, Practical Law UK and 5 more

Started Jun 08, 2026, 09:13 PM UTC· resolved Jun 08, 2026, 10:34 PM UTC

  1. investigating Jun 08, 2026, 09:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 08, 2026, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2026, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026 HighQ US Degraded Performance 1h 45m USA HighQ (Collaborate)

Started Jun 05, 2026, 03:44 PM UTC· resolved Jun 05, 2026, 05:29 PM UTC

  1. identified Jun 05, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 05, 2026, 04:02 PM UTC

    A mitigation has been implemented, and we are monitoring the results. An additional code deployment hotfix scheduled for this weekend will be deployed immediately to prevent recurrence.

  3. resolved Jun 05, 2026, 05:29 PM UTC

    The expedited deployment is complete, and systems are stable.

Read the full incident report →

Major June 5, 2026 Westlaw Advantage Cocounsel and Cocounsel authentication issue. 2h 17m CoCounsel Core - US, Westlaw US

Started Jun 05, 2026, 06:01 AM UTC· resolved Jun 05, 2026, 08:19 AM UTC

  1. investigating Jun 05, 2026, 06:01 AM UTC

    We are currently investigating the issue.

  2. investigating Jun 05, 2026, 07:59 AM UTC

    We are currently working on a fix. We will update at the earliest.

  3. resolved Jun 05, 2026, 08:19 AM UTC

    Issue is resolved at 3:05 AM CT.

Read the full incident report →

Minor June 4, 2026 Intermittent timeout errors for HighQ instances hosted in our CAN1 data centre 4h 39m CAN HighQ (Collaborate)

Started Jun 04, 2026, 04:39 PM UTC· resolved Jun 04, 2026, 09:19 PM UTC

  1. investigating Jun 04, 2026, 04:39 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 04, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026 Westlaw AI Deep Research results delivery failure 2h 32m Westlaw US

Started Jun 04, 2026, 03:31 PM UTC· resolved Jun 04, 2026, 06:04 PM UTC

  1. investigating Jun 04, 2026, 03:31 PM UTC

    We are currently experiencing an issue with the report delivery feature with Westlaw AI Deep Research. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Jun 04, 2026, 06:04 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor June 2, 2026 Westlaw Japan AI-Assisted Research Skill Not Available 27d 6h Westlaw Japan

Started Jun 02, 2026, 01:16 AM UTC· resolved Jun 29, 2026, 07:43 AM UTC

  1. investigating Jun 02, 2026, 01:16 AM UTC

    先週5月29日（金）のアップデート以降、一部の方でCoCounselのライブラリにWestlaw Japan AIリサーチスキルが表示されない事象を確認しています。 一度ログアウトしてから、改めてログインしていただくと表示が復旧します。ブラウザの再読み込みのみでは復旧しない場合があります。 再ログイン後も事象が続く場合は、担当窓口までお知らせください。ご不便をおかけして申し訳ございません。

  2. investigating Jun 10, 2026, 06:14 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 17, 2026, 02:56 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 29, 2026, 04:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 29, 2026, 07:43 AM UTC

    This incident has been resolved. 先般よりご報告しておりました障害は、解決いたしました。ご利用のお客様には多大なるご不便をおかけしたことを深くお詫び申し上げます。 今後もより安定したサービスの提供に努めてまいります。

Read the full incident report →

Critical May 29, 2026 HighQ US and UK Disruption 2h 1m UK HighQ (Collaborate), USA HighQ (Collaborate)

Started May 29, 2026, 04:53 PM UTC· resolved May 29, 2026, 06:55 PM UTC

  1. identified May 29, 2026, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 29, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026 Error delivering CLEAR BATCH reports 6h 37m CLEAR Batch

Started May 29, 2026, 02:32 PM UTC· resolved May 29, 2026, 09:10 PM UTC

  1. investigating May 29, 2026, 02:32 PM UTC

    We are currently experiencing an issue with the Batch report delivery feature with our CLEAR Batch application, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating May 29, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 29, 2026, 09:10 PM UTC

    The incident has been resolved.

Read the full incident report →

Major May 23, 2026 HighQ inaccessible for some instances hosted in USA 1h 32m USA HighQ (Collaborate)

Started May 23, 2026, 12:48 PM UTC· resolved May 23, 2026, 02:20 PM UTC

  1. investigating May 23, 2026, 12:48 PM UTC

    We are currently investigating this issue.

  2. resolved May 23, 2026, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026 Workflow delays impacting some UK HighQ instances 1h 35m UK HighQ (Collaborate)

Started May 19, 2026, 10:18 AM UTC· resolved May 19, 2026, 11:53 AM UTC

  1. investigating May 19, 2026, 10:18 AM UTC

    HighQ operations are investigating delays to workflow processing for HighQ instance hosted in Azure UK

  2. resolved May 19, 2026, 11:53 AM UTC

    This incident has been resolved and processing has returned to normal

Read the full incident report →