Thomson Reuters Legaltech Platform incident

iSheet issue some HIghQ customers hosted in EMEA

Major Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a major incident on May 8, 2026 affecting EMEA HiqhQ (Collaborate), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:15 PM UTC
Resolved
May 08, 2026, 02:46 PM UTC
Duration
1h 31m
Detected by Pingoru
May 08, 2026, 01:15 PM UTC

Affected components

EMEA HiqhQ (Collaborate)

Update timeline

  1. investigating May 08, 2026, 01:15 PM UTC

    We are currently investigating this issue.

  2. resolved May 08, 2026, 02:46 PM UTC

    All services have now been fully restored and are operating normally as of 13:42 UTC. During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service. We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence. Thank you for your patience while we worked to resolve this.