Thomson Reuters Legaltech Platform incident

CoCounsel (UK, CA) – Westlaw AI Research Features - Request failing or slow for AIAR and DeepResearch

Resolved after 10 hours 25 minutes, affecting CoCounsel Core - US and Practical Law Canada and 1 more, on June 9, 2026.

monitoring Jun 09, 2026, 10:27 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 09, 2026, 04:47 PM UTC
Resolved
Jun 10, 2026, 03:12 AM UTC
Duration
10h 25m
Detected by Pingoru
Jun 09, 2026, 04:47 PM UTC

Affected components

CoCounsel Core - USPractical Law CanadaPractical Law UKWestlaw CanadaWestlaw UK

Update timeline

  1. investigating Jun 09, 2026, 04:47 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2026, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 10:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 03:12 AM UTC

    Issue is resolved.

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