Thomson Reuters Legaltech Platform incident
Workflow issue impacting some HighQ customers in UK
Resolved after 1 hour 40 minutes, affecting UK HighQ (Collaborate), on May 11, 2026.
We have resolved the issue that caused workflows to process more slowly than normal. System resources have been increased and workflow performance has returned to expected levels. We apologize for any inconvenience.
Affected components
Update timeline
- investigating May 11, 2026, 11:28 AM UTC
We are currently investigating this issue.
- monitoring May 11, 2026, 12:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 01:09 PM UTC
We have resolved the issue that caused workflows to process more slowly than normal. System resources have been increased and workflow performance has returned to expected levels. We apologize for any inconvenience.
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