Thomson Reuters Legaltech Platform incident

Subset of UK HighQ instances unavailable

Resolved after 2 hours 11 minutes, affecting UK HighQ (Collaborate), on May 18, 2026.

resolved May 18, 2026, 03:43 PM UTC

All services have been fully restored as of 15:16 UTC. We apologize for any inconvenience

Started
May 18, 2026, 01:31 PM UTC
Resolved
May 18, 2026, 03:43 PM UTC
Duration
2h 11m
Detected by Pingoru
May 18, 2026, 01:31 PM UTC

Affected components

UK HighQ (Collaborate)

Update timeline

  1. investigating May 18, 2026, 01:31 PM UTC

    We are currently investigating this issue.

  2. resolved May 18, 2026, 03:43 PM UTC

    All services have been fully restored as of 15:16 UTC. We apologize for any inconvenience

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