Thomson Reuters Legaltech Platform incident

Workflow delays impacting some UK HighQ instances

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on May 19, 2026 affecting UK HiqhQ (Collaborate), lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 10:18 AM UTC
Resolved
May 19, 2026, 11:53 AM UTC
Duration
1h 35m
Detected by Pingoru
May 19, 2026, 10:18 AM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating May 19, 2026, 10:18 AM UTC

    HighQ operations are investigating delays to workflow processing for HighQ instance hosted in Azure UK

  2. resolved May 19, 2026, 11:53 AM UTC

    This incident has been resolved and processing has returned to normal