Thomson Reuters Legaltech Platform incident

Intermittent timeout errors for HighQ instances hosted in our CAN1 data centre

Minor Vendor's status page →

Resolved after 4 hours 39 minutes, affecting CAN HighQ (Collaborate), on June 4, 2026.

investigating Jun 04, 2026, 04:39 PM UTC

We are currently investigating this issue.

Started
Jun 04, 2026, 04:39 PM UTC
Resolved
Jun 04, 2026, 09:19 PM UTC
Duration
4h 39m
Detected by Pingoru
Jun 04, 2026, 04:39 PM UTC

Affected components

CAN HighQ (Collaborate)

Update timeline

  1. investigating Jun 04, 2026, 04:39 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 04, 2026, 09:19 PM UTC

    This incident has been resolved.

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