Thomson Reuters Legaltech Platform incident

Intermittent timeout errors for HighQ instances hosted in our CAN1 data centre

Minor Ongoing View vendor source →

Thomson Reuters Legaltech Platform is currently experiencing a minor incident affecting CAN HiqhQ (Collaborate), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 04:39 PM UTC
Resolved
Ongoing
Duration
● 2h 10m
Detected by Pingoru
Jun 04, 2026, 04:39 PM UTC

Affected components

CAN HiqhQ (Collaborate)

Update timeline

  1. investigating Jun 04, 2026, 04:39 PM UTC

    We are currently investigating this issue.