TeleSign incident

Operator Alert - Peru (PE) - Movistar (Telefonica) (716/06) - 4/25/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 25, 2026 affecting NA & LATAM - All countries and Peru, lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 05:21 PM UTC
Resolved
Apr 26, 2026, 03:59 AM UTC
Duration
10h 37m
Detected by Pingoru
Apr 25, 2026, 05:21 PM UTC

Affected components

NA & LATAM - All countriesPeru

Update timeline

  1. investigating Apr 25, 2026, 05:31 PM UTC

    Start Time: 10:21 AM PST - 04/25/26 End Time: Ongoing We received notification that Movistar (Telefonica) (716/06) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162452

  2. resolved Apr 26, 2026, 03:59 AM UTC

    Start Time: 10:21 AM PST - 04/25/26 End Time: 08:57 PM PST - 04/25/26 We received notification that the network issues previously reported by Movistar (Telefonica) (716/06)] from Peru have been resolved. Movistar (Telefonica) (716/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162452