TeleSign incident

Operator Alert - Dominican Republic (DO) - Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 25, 2026 affecting NA & LATAM - All countries, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 11:45 PM UTC
Resolved
Apr 26, 2026, 06:34 AM UTC
Duration
6h 49m
Detected by Pingoru
Apr 25, 2026, 11:45 PM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Apr 25, 2026, 11:45 PM UTC

    Start Time: 4:40 PM PDT - 04/25/26 End Time: Ongoing We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162495

  2. resolved Apr 26, 2026, 06:34 AM UTC

    Start Time: 4:40 PM PDT - 04/25/26 End Time: 11:31 PDT PM - 04/25/26 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162495