TeleSign incident
Operator Service Alert -Russia (RU) - All MNOs
TeleSign experienced a minor incident on May 5, 2026 affecting EMEA - All countries and Russia, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 09:09 AM UTC
Issue: Operator - All MNOs Quality degradation Start Time: 08:00 PM PST - 05/04/26 End Time: Ongoing Summary: We received notification that All MNOs from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166395
- resolved May 05, 2026, 11:48 AM UTC
Start Time: 08:00 PM PST - 05/04/26 End Time: 02:11 AM PST - 05/05/26 We received notification that the network issues previously reported by MNOs from Russia (RU) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166395