TeleSign incident

Operator Alert - Costa Rica (CR) - Telefonica Moviles Costa Rica (712/04)

Notice Resolved View vendor source →

TeleSign experienced a notice incident on April 29, 2026 affecting NA & LATAM - All countries, lasting 12h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 05:08 AM UTC
Resolved
Apr 29, 2026, 05:15 PM UTC
Duration
12h 6m
Detected by Pingoru
Apr 29, 2026, 05:08 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Apr 29, 2026, 05:08 AM UTC

    Start Time: 09:59 PM PDT - 04/28/26 End Time: Ongoing We received notification that Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163854

  2. resolved Apr 29, 2026, 05:15 PM UTC

    Start Time: 09:59 PM PDT - 04/28/26 End Time: 09:02 AM PDT - 04/29/26 We received notification that the network issues previously reported by Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) have been resolved. Telefonica Moviles Costa Rica (712/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163854