TeleSign incident

Operator Alert - Bolivia (BO) - Nuevatel PCS De Bolivia S.A. (736/01) - 5/4/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 4, 2026 affecting NA & LATAM - All countries, lasting 8h 35m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 09:27 PM UTC
Resolved
May 05, 2026, 06:03 AM UTC
Duration
8h 35m
Detected by Pingoru
May 04, 2026, 09:27 PM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating May 04, 2026, 09:27 PM UTC

    Start Time: 14:20 PDT- 5/4/26 End Time: Ongoing We received notification that Nuevatel PCS De Bolivia S.A. (736/01) from Bolivia (BO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166147

  2. resolved May 05, 2026, 06:03 AM UTC

    Start Time: 02:20 PM PDT- 05/04/26 End Time: 09:33 PM PDT - 05/04/26 We received notification that the network issues previously reported by Nuevatel PCS De Bolivia S.A. (736/01) from Bolivia (BO) have been resolved. Nuevatel PCS De Bolivia S.A. (736/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166147