TeleSign incident
Operator Alert - Egypt (EG) - Telecom Egypt (602/04) - 05-05-2026
TeleSign experienced a minor incident on May 6, 2026 affecting EMEA - All countries and Egypt, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 12:02 AM UTC
Start Time: 04:56PM PDT - 05-05-2026 End Time: Ongoing We received notification that Telecom Egypt (602/04) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166889
- resolved May 06, 2026, 05:24 AM UTC
Start Time: 04:56PM PDT - 05/05/2026 End Time: 08:11PM PDT - 05/05/2026 We received notification that the network issues previously reported by Telecom Egypt (602/04) from Egypt (EG) have been resolved. Telecom Egypt (602/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166889