TeleSign incident

Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02;002) - 04/30/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 1, 2026 affecting NA & LATAM - All countries, lasting 9h 19m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 05:40 AM UTC
Resolved
May 01, 2026, 02:59 PM UTC
Duration
9h 19m
Detected by Pingoru
May 01, 2026, 05:40 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating May 01, 2026, 05:40 AM UTC

    Start Time: 10:33 PM PDT - 04/30/26 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01165032

  2. resolved May 01, 2026, 02:59 PM UTC

    Start Time: 10:33 PM PDT - 04/30/26 End Time: 06:30 AM PDT - 05/01/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01165032