TeleSign incident

Operator Service Alert - Brazil (BR) - All MNOs

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 4, 2026 affecting Brazil, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 04:28 PM UTC
Resolved
May 04, 2026, 07:14 PM UTC
Duration
2h 45m
Detected by Pingoru
May 04, 2026, 04:28 PM UTC

Affected components

Brazil

Update timeline

  1. investigating May 04, 2026, 04:28 PM UTC

    Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: Ongoing Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018

  2. resolved May 04, 2026, 07:14 PM UTC

    Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: 12:10 PT - 05/04/26 Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018